Dericka Bryant

· Received, reviewed, and processed documentation submitted electronically and in person, ensuring all requirements were met prior to acceptance

· Maintained alphabetic and numeric filing systems for case-related records.

· Prepared and issued certified documentation and confirmations upon request

· Calculated and verified service-related fees, ensuring accurate records and reconciliation

· Communicated with external agencies and internal departments regarding updates requiring prompt action and confidentiality

· Assisted with reporting accuracy by ensuring records were updated daily in tracking systems

· Prioritized time-sensitive matters while managing a high-volume workload

· Supported onboarding and training of staff by explaining procedures, systems, and policies

• Provided comprehensive clerical and case management support within a high-volume, regulated environment.
• Served as a primary liaison between departments, external agencies, and the public to ensure accurate communication, documentation, and case processing.
• Prepared, reviewed, filed, and maintained electronic and physical case records while ensuring confidentiality, accuracy, and compliance with established policies and legal requirements.
• Managed over 100 daily case activities, updated court records, coordinated scheduling and appearances, and processed filings, approvals, and certified documents.
• Conducted high-volume data entry, generated reports, responded to public inquiries, calculated and verified fees, and prioritized time-sensitive matters while maintaining organized filing systems.
• Supported operational accuracy, compliance reporting, and staff training through consistent record maintenance and procedural guidance.
• Performed high-volume data entry and computer research related to case activity, court dates, dismissals, appeals, and status updates.
• Calculated, verified, and processed court-related fees and costs, ensuring accurate recordkeeping and reconciliation.
• Reviewed court approvals and directives to determine required follow-up actions and ensured timely completion.
• Maintained strict confidentiality while handling sensitive, regulated, and legally protected information.

• Processed and sorted high-volume incoming and outgoing mail in strict accordance with established operating procedures, deadlines, and distribution schedules.
• Maintained accurate inventory of postal supplies and equipment to ensure operational readiness.
• Coordinated delivery schedules to optimize route efficiencies and meet service commitments.
• Prepared and maintained organized work areas and records, ensuring accuracy, efficiency, and compliance with federal standards.
• Received, reviewed, verified, and distributed official documents and correspondence requiring timely handling and confidentiality.
• Maintained accurate logs and records related to mail processing, special services, and account activity.
• Verified documentation accuracy and ensured proper routing based on operating plans and supervisory direction.
• Followed detailed written procedures and applied regulatory requirements to daily operations.
• Prioritized time-sensitive materials to ensure prompt delivery and processing.
• Operated automated equipment and computer systems, ran system reports, resolved basic processing issues, and coordinated with maintenance when necessary.
• Adhered to strict security, safety, and confidentiality protocols while handling sensitive and official materials.
• Assisted supervisors and team members as needed to meet daily operational goals