Dericka Mobley
Jacksonville
Summary
Office Administrator with 4 years of experience 10 years of customer service prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
11
11
years of professional experience
Work History
Office Administrator
The Cathedral School
03.2024 - Current
- Monitored front areas so that questions could be promptly addressed.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to inquiries from callers seeking information.
- Reconciled account files and produced monthly reports.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Administrator
The Goddard school
10.2021 - 02.2024
- Reconciled account files and produced monthly reports.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized small groups of children while transitioning to and from outdoor play.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Supported students in developing self-esteem and self-confidence.
Customer care
Select Portfolio Servicing
04.2020 - 10.2021
- Monitored customer care goals and developed improvements.
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Teacher Assistant
Pumpkin Place
08.2018 - 04.2020
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Developed and implemented engaging lesson plans to keep learner attention.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Customer service
Humana
02.2015 - 08.2018
- Maintained relationships with clients through punctuality and excellent customer service.
- Responded to customer requests for products, services, and company information.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High Diploma -
Atlantic Coast High
01.2014
Skills
- Excellent Communication
- Teamwork
- Microsoft office skills
- Time management
- Leadership
- Customer Service
- Data Analysis
- Organizational skills
Timeline
Office Administrator
The Cathedral School
03.2024 - Current
Office Administrator
The Goddard school
10.2021 - 02.2024
Customer care
Select Portfolio Servicing
04.2020 - 10.2021
Teacher Assistant
Pumpkin Place
08.2018 - 04.2020
Customer service
Humana
02.2015 - 08.2018
High Diploma -
Atlantic Coast High
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