Derick Ndam Leku
2934 Corsica CT Waldorf,MD
Summary
Punctual and honest Account clerk with solid background in accounting environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
UBA Bank
Douala Cameroon, North West
10.2019 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Manager
Orange Cameroon
Bamenda Cameroon, North West
06.2016 - 09.2019
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Higher National Diploma (HND) - Accounting And Finance
University of Suantu
Yaounde Cameroon10.2013
Skills
- Staff Training
- Credit and Cash Transactions
- Refunds and Exchanges
- Sales Expertise
- Coaching and Mentoring
- Product and Service Sales
- Cash Counting Machine Operations
- Stocking and Replenishing
- Cash Register Systems
- Money Handling
- Cash Management
- Cleaning and Sanitizing
- Identification Checks
- Time Management Skills
- Microsoft Windows
- Customer Service Excellence
- Microsoft Excel
Languages
English
Professional Working
French
Limited Working
Timeline
Cashier
UBA Bank
10.2019 - 05.2022
Cashier Manager
Orange Cameroon
06.2016 - 09.2019
Higher National Diploma (HND) - Accounting And Finance
University of Suantu
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