Summary
Overview
Work History
Education
Skills
Timeline
Generic

DERICK W. TARRANTS

Tacoma,WA

Summary

Experienced installation and repair technician with 15+ years of work history setting up, repairing and configuring and troubleshooting telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

14
14
years of professional experience

Work History

Field Service Technician

Securus Technologies
Carrollton, Texas
12.2021 - Current
  • Managed on-site installation, repair, maintenance and test tasks for the Department of Corrections.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained company field response vehicle stocked with repair and replacement parts.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Fiber Optic Installer

Google Fiber/Prince Telecom
Raleigh, NC
11.2020 - 06.2021
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.

Support Engineer II

AllBridge
Raleigh, NC
01.2020 - 05.2020
  • Provided Tier 2 phone support to corporate users and field technicians for installations and technical repairs.
  • Troubleshooting networking issues.
  • Provided computer hardware, software, and email support for corporate vendors.
  • Maintained detailed records of repairs and troubleshooting steps that were made.
  • Effectively used of phone, email ,and chat line communications to resolve problems.
  • Took ownership of Tier 2 tickets that weren’t resolved in a timely manner while working with original assignee.
  • Gained in-depth knowledge of the infrastructure and technologies that are present in the customer’s network profile.
  • Updated hardware and software platforms by implementing automation and efficiency improvements.
  • Collaborated successfully with clients to achieve objectives by utilizing strong communication, interpersonal and people skills.

Fiber Solution Analyst

Verizon
Hampton, VA
09.2016 - 11.2019
  • Analyzing and isolating trouble conditions, resolving TCP/IP protocol issues with users.
  • Fiber to home activation support.
  • Dispatching Field technicians to resolve network outages conditions and OOS conditions.
  • Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report.
  • Initiating service order corrections and changes.
  • Managing solutions for networking components such as routers, LAN topology, Ethernet and network interface cards.
  • Performed testing and diagnostic procedures on equipment according to published equipment standards.
  • Used excellent customer service skills and knowledge to educate customers about the product.
  • Provided customers with service activation support for Data service PC configuration, home router configuration, and email/internet application.
  • Worked with customers via telephone to resolve issues at the customer’s location.

Field Technician

MasTec / DIRECTV
Virginia Beach, VA
11.2015 - 09.2016
  • Installed and serviced DIRECTV systems on a residential and commercial level.
  • Maintained inventory of equipment, parts and supplies.
  • Assembled, mounted and aligned satellite reflector dishes and assure maximum signal levels.
  • Performed cabling in attics, crawl spaces, and underground.
  • Explained company services in order to promote product and upsell additional systems and features.
  • Coordinated schedules for installation with customers.
  • Troubleshoot issues with signal and performance.
  • Verified correct functionality of all systems and assisted customers with proper use of all DirecTV equipment.
  • Provided additional customer work such as wall fishing through exterior /interior housing walls, mounting flat panel televisions, installing home theater systems and home computer networks through wireless and LAN lines.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.

Field Technician

TruCheck Utility Meter Services
07.2015 - 11.2015
  • Inspected Natural Gas Meters for damage and corrosion.
  • Worked safely in various weather conditions and landscapes.
  • Identify and report broken/missing seals, meter tampering, vandalism and energy theft.
  • Performed accurate data entry using metering software to record exact meter readings.
  • Cleaned and restored gas meters.
  • Installed and removed gas meters from homes and businesses.
  • Logged and reported any abnormal operating conditions with meters.
  • Responsible for a company truck, tools, meters, and PPE.

Tier 1 Help Desk

Dollar Tree Inc
Chesapeake, VA
08.2014 - 07.2015
  • Provided first level Technical support to stores and corporate users.
  • Trouble shoot computer, POS register, and networking issues with store associates.
  • Provided computer hardware, software, and email support for corporate associates.
  • Directed technicians through installation of store equipment.
  • Maintained detailed records of repairs and troubleshooting steps that were made.
  • Effectively used of phone, email ,and chat line communications to resolve problems.
  • Repaired files and software corruption on store computers.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided on-call support for critical issues related to POS systems

Tier 1 Technical Support

Cox Communications
10.2007 - 11.2014
  • Trouble shoot customer internet, phone, and video problems.
  • Submitted repair request using Remedy.
  • Addressed routine billing and account service inquiries.
  • Processed installation and service changes.
  • Suggested products and services that may be a benefit to the customer.
  • Guided customers through installation of communications equipment.

Education

A.A.S - Computer Science and Information Technology

ECPI University
2006

Skills

  • Troubleshooting and Diagnostics
  • Software Installation
  • Technical Support
  • IT Support
  • Device Installation
  • Educating customers
  • System Repair
  • Organization and Time management
  • Maintenance & Repair
  • Good listening skills
  • Attention To Detail
  • Quality Service

Timeline

Field Service Technician

Securus Technologies
12.2021 - Current

Fiber Optic Installer

Google Fiber/Prince Telecom
11.2020 - 06.2021

Support Engineer II

AllBridge
01.2020 - 05.2020

Fiber Solution Analyst

Verizon
09.2016 - 11.2019

Field Technician

MasTec / DIRECTV
11.2015 - 09.2016

Field Technician

TruCheck Utility Meter Services
07.2015 - 11.2015

Tier 1 Help Desk

Dollar Tree Inc
08.2014 - 07.2015

Tier 1 Technical Support

Cox Communications
10.2007 - 11.2014

A.A.S - Computer Science and Information Technology

ECPI University

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DERICK W. TARRANTS