Derico Johnson

Problem-Solving & Fraud Specialist (High-Value Items & Customer Service)

• Investigate and resolve high-value inventory discrepancies to prevent fraud and loss.
• Analyze and track suspicious activity related to orders, escalating cases when necessary.
• Provide customer support for escalated cases, ensuring resolution while maintaining security policies.
• Collaborate with internal teams and security personnel to detect fraudulent transactions and improve loss prevention measures.
• Maintained detailed documentation of cases and ensured compliance with company and legal guidelines.
• Performed cycle counts and inventory control to track product levels accurately.
• Used hand-held scanners and physical logs to track item movements accurately.

Computer Repair Technician

• Inspecting equipment to identify possible problems that could lead to future breakdowns
• Install machinery and equipment, including piping and wiring, using hand and power tools.
• Installed new components or replaced defective parts to restore functionality.
• Ran tests on newly repaired machinery and equipment to confirm proper functionality.
• Dismantled devices to gain access to and remove defective parts with various hand and power tools.
• Researched and identified computer problems and advised staff and clients on action plans.
• Disassembled computers to perform diagnostics and check for repair needs.
• Diagnosed and repaired electronic devices, honing technical troubleshooting and analytical thinking.
• Ensured precision and quality in equipment inspections and component replacements.
• Maintained data integrity and security protocols while handling sensitive equipment.

• Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs
• Assists in the buildup/breakdown of pallets containing heavyweight freight
• Serves as liaison between the company and ULD repair vendor, as required.
• Carried necessary tools and supplies to vehicles and returned to proper storage areas after use.
• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
• Read production orders, work orders, shipping orders, and requisitions to determine items to be moved, gathered, or distributed.
• Operated forklifts and pallet jacks to transfer large products from one warehouse area to another, allowing easier accessibility.