Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Derik Donald

Westminster,CO

Summary

Driven by a results-focused approach, I excelled at HTD Warehouse, enhancing team performance and customer satisfaction through strategic planning and effective communication. Leveraging skills in operations management and adaptability, I spearheaded initiatives that significantly boosted business growth and team agility, embodying a commitment to excellence and continuous improvement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience

Work History

Manager

HTD Warehouse
05.2017 - 08.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed senior-level personnel working in marketing and sales capacities.

Sales Manager

HTD Warehouse
09.2015 - 04.2017
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Formulated tactics and strategies to target new potential customers within prioritized markets.
  • Drove cost efficiencies across various areas including staff training, inventory control and customer acquisition by continuously optimizing processes and systems.
  • Optimized inventory management through accurate forecasting of product demand based on historical data analysis combined with current market trends information.
  • Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
  • Built a high-performance sales team through diligent recruitment of top talent, strategic allocation of resources, and effective performance management.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Officer

Brothers Produce
06.2014 - 09.2015
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about produce. .
  • Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
  • Delivered compelling presentations to clients, showcasing product features and benefits.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Negotiated contracts successfully, securing profitable deals for the company.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.

Education

Associate of Applied Science - Management

Austin Community College
Austin, TX
05.2014

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Staff Management

Strategic Planning

Operations Management

Project Management

Customer Relationship Management (CRM)

Performance Management

Staff Development

Sales Techniques

Policy Implementation

Schedule Preparation

Sales management

Performance Evaluations

Marketing

Negotiation

Product Management

Budget Control

Expectation setting

Salesforce Management

Customer Service

Decision-Making

Effective Communication

Problem Resolution

Adaptability and Flexibility

Positive Attitude

Languages

Spanish
Limited Working

Timeline

Manager

HTD Warehouse
05.2017 - 08.2024

Sales Manager

HTD Warehouse
09.2015 - 04.2017

Sales Officer

Brothers Produce
06.2014 - 09.2015

Associate of Applied Science - Management

Austin Community College

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Derik Donald