Summary
Overview
Work History
Education
Skills
Certification
Generic

Derik Jones

Everett,WA

Summary

Dedicated and accomplished professional with a decade of comprehensive experience in parking operations, including six years of proficient management roles and an additional three years specializing in Valet parking services. Proficient in handling multi-garage operations and managing a call center within the parking industry. Proven expertise in optimizing parking facilities, implementing effective management strategies, and delivering top-tier customer service. Adept at overseeing various parking operations, ensuring streamlined efficiency and customer satisfaction while leading teams to achieve and exceed operational goals.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Site Manager

Ace Parking
11.2019 - Current
  • Supervising day-to-day parking operations, ensuring smooth and efficient functioning of parking facilities and lots.
  • Recruiting, training, and managing parking attendants, supervisors, and support staff to maintain high standards of service and operations.
  • Managing budgets, expenses, and revenue generation for parking operations. Analyzing financial reports, preparing budgets, and strategizing to maximize profitability.
  • Ensuring excellent customer service experiences for visitors by addressing complaints, managing inquiries, and providing support when needed.
  • Forecasting parking capacity and demand, strategizing resource allocation, and setting parking rates or terms based on market demand and business needs.
  • Implementing and managing parking technology systems (e.g., automated payment systems or reservation systems) to enhance efficiency and user experience.

Education

High School Diploma -

Cascade High School
Everett, WA
06.2001

Skills

  • Operational Oversight
  • Forecasting and Resource Allocation
  • Adaptability and Guest Service
  • Policy Development and Enforcement:
  • Financial Analysis:
  • Budgeting and Planning
  • Team Leadership and Development
  • Event Planning

Certification

  • Flagger Certified, Ace Parking - 2013 to Current

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Derik Jones