Derik Luiso
Vernon,CT
Summary
Results-driven Certified Pharmacy Technician with a track record in inventory control and ensuring regulatory compliance. Expertise in enhancing operational efficiency and maintaining high standards of patient safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician/Inventory Specialist
CVS Pharmacy
Vernon, CT
05.2018 - 01.2026
- Oversaw medication dispensing processes ensuring compliance with regulations and safety protocols.
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Managed inventory control, minimizing waste and maintaining stock levels of medications and supplies.
- Collaborated with pharmacists to prepare customized medication regimens for patients' specific needs.
- Implemented workflow improvements enhancing efficiency in prescription processing and patient consultations.
- Evaluated prescription orders for accuracy, identifying potential discrepancies before fulfillment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Conducted regular audits of pharmacy operations, ensuring adherence to company policies and state regulations.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Supported pharmacists in compounding custom medications according to individual patient needs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Managed inventory control processes to ensure optimal stock levels and reduce discrepancies.
- Developed training materials for new team members, enhancing onboarding efficiency and knowledge retention.
- Conducted regular audits of inventory systems to maintain accuracy and compliance with company standards.
- Collaborated with procurement teams to forecast needs and streamline ordering processes, improving product availability.
- Led cross-functional meetings to address inventory challenges, fostering teamwork and strategic solutions across departments.
- Mentored junior staff on best practices in inventory management, contributing to professional development and skill enhancement.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
- Facilitated training sessions for new staff on inventory management software, boosting team productivity.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Reduced waste by identifying and addressing issues in stock rotation practices.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
High School Diploma -
Northeast Metro Voke Tech
Wakefield, MA05.2010
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance verification
- Advanced math skills
- Pharmacy law compliance
- Inventory management
- Regulatory compliance
- HIPAA
- Updating medication histories
- Staff development
- Drug inventory control
- New hire onboarding
- Dosage form preparation
- Prescription verification
- Prescription management
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Equipment operation
- Record keeping
- Drug classification
- Billing and coding
- FDA compliance
- Pharmacy operations
- Troubleshooting malfunctioning equipment
- Prescription labeling
- Drug security
- Medication safety protocols
- Medication storage
- Proper labeling
- Quality assurance and control
- Point of sale systems proficiency
- Refill requests
- Patient paperwork
- Proper labeling procedures
- Insurance confirmation
- Stocking medications
- Interpreting and processing medication orders
- Answering customer questions
- Drug safety
- Supply restocking
- Drug inventory management
- Healthcare regulations
- Processing payments
- Stocking shelves
- Receiving incoming supplies
- Medicare and medicaid process
- Prescription filling
- Order verification
- Verifying orders
- Secure storage of medications
- Record preparation
- Resolving customer issues
- Supporting pharmacy operations
- Ordering and stocking medications
- Insurance reconciliation
- Billing support
- Certified pharmacy technician (cpht)
- Prioritization and organization
- Cash register operations
- Relationship building
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician/Inventory Specialist
CVS Pharmacy
05.2018 - 01.2026
High School Diploma -
Northeast Metro Voke Tech