Derik Powell
Siloam Springs,AR
Summary
Professional in HVAC-R services, bringing valuable experience and ability to make significant impact. Known for strong team collaboration and achieving results, adapting to changing needs seamlessly. Skilled in system diagnostics and repair, with focus on reliability and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HVAC-R Service Technician
Cerris Systems Inc.
08.2024 - Current
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Performing installation and startups on new Walmart Home Office site.
- Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
- Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
Refrigeration Technician
Harps Foods
01.2024 - 08.2024
- Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
- Maintained safety standards by using appropriate protective gear and adhering to best practices.
- Performing maintenance, trouble-shooting and repairs for 11 stores.
- Managing PO's and projects for 11 stores
- Ensured safety compliance by following industry standards, guidelines, and regulations when installing or repairing refrigeration systems.
- Streamlined work processes by maintaining accurate records of completed tasks, service schedules, and parts inventory.
Refrigeration and Air Conditioning Technician
Climate Pros
08.2022 - 01.2024
- Optimized system performance by detecting leaks, repairing or replacing damaged components as needed.
- Collaborated with team members to complete complex installations and repairs within tight deadlines.
- Enhanced customer satisfaction by addressing and resolving service complaints promptly and professionally.
- Demonstrated expertise in troubleshooting a variety of commercial refrigeration units leading to swift resolution of issues during service calls.
Refrigeration and Air Conditioning Technician
Springfield Mechanical Services Inc
04.2020 - 08.2022
- Optimized system performance by detecting leaks, repairing or replacing damaged components as needed.
- Collaborated with team members to complete complex installations and repairs within tight deadlines.
- Enhanced customer satisfaction by addressing and resolving service complaints promptly and professionally.
- Demonstrated expertise in troubleshooting a variety of commercial refrigeration units leading to swift resolution of issues during service calls.
Refrigeration and Air Conditioning Technician
Arkansas Air Conditioning and Refrigeration
02.2018 - 04.2020
- Enhanced customer satisfaction by addressing and resolving service complaints promptly and professionally.
- Demonstrated expertise in troubleshooting a variety of commercial refrigeration units leading to swift resolution of issues during service calls.
- Assisted in design improvements resulting in more efficient layouts that contributed towards reduced energy costs.
- Facilitated cost-effective solutions for clients by selecting appropriate replacement parts based on quality, pricing and availability.
- Increased client trust through transparent communication regarding system status, repair options, and costs.
Service Technician
A&E Factory Service LLC
07.2017 - 02.2018
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Maintenance Department Manager
North Coast Co-op
11.2014 - 07.2017
- Championed change management initiatives within department culture that resulted in increased adaptability among staff.
- Performed regular facility inspections to ensure compliance with regulations and maintain a safe working environment.
- Evaluated new technologies for potential integration into current systems, keeping the organization at the forefront of industry trends.
- Improved facility efficiency by implementing preventive maintenance programs and effectively managing resources.
- Managed budget for maintenance projects, ensuring cost-effective solutions without compromising quality or safety.
- Developed skilled maintenance team members through comprehensive training and mentorship.
- Led major equipment installations, ensuring minimal disruption to operations while enhancing production capabilities.
- Reduced equipment downtime with thorough root-cause analysis and timely repairs.
- Conducted regular performance evaluations for team members, identifying opportunities for growth and providing constructive feedback on areas needing improvement.
- Collaborated with engineering teams to optimize equipment design for ease of maintenance during initial planning stages of projects.
- Coordinated with other departments to support company-wide goals and strategies, fostering cross-functional collaboration.
- Implemented energy-saving initiatives, resulting in significant cost savings for the organization.
- Negotiated contracts with vendors, securing better pricing and terms for essential services and equipment purchases.
- Advised senior management on long-term capital investments in infrastructure upgrades necessary to keep pace with changing industry standards.
- Supervised employee performance, preventive maintenance, and safety.
Service Manager
KC Mechanical
11.2007 - 11.2014
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
Skills
- EPA certification
- Schematic reading
- HVAC system troubleshooting
- Equipment installation
- Control wiring
- System installation
- Leak testing
- Sales proposals
- Refrigeration systems
Certification
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
- Universal R-410A Safety & Training - Mainstream Engineering Corporation.
- OSHA 10 Certified
- Oklahoma Journeyman
- UA Local 155 BTJ pipefitter Refrigeration
Timeline
HVAC-R Service Technician
Cerris Systems Inc.
08.2024 - Current
Refrigeration Technician
Harps Foods
01.2024 - 08.2024
Refrigeration and Air Conditioning Technician
Climate Pros
08.2022 - 01.2024
Refrigeration and Air Conditioning Technician
Springfield Mechanical Services Inc
04.2020 - 08.2022
Refrigeration and Air Conditioning Technician
Arkansas Air Conditioning and Refrigeration
02.2018 - 04.2020
Service Technician
A&E Factory Service LLC
07.2017 - 02.2018
Maintenance Department Manager
North Coast Co-op
11.2014 - 07.2017
Service Manager
KC Mechanical
11.2007 - 11.2014
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