DERIKA JACKSON

• Consistently performed above building productivity benchmarks, ranking 282 versus building average of 325.

• Cross-trained across Stow, Pick, Buff, and Divert, supporting labor flexibility and workflow continuity.

• Maintained consistent performance during peak and physically demanding conditions, demonstrating reliability and ownership.

• Assisted new hires in Stow to reinforce standard work, pace expectations, and quality standards.

• Recognized by Operations Manager and Direct Supervisor for work ethic, consistency, and positive floor presence.

• Demonstrates situational awareness and proactive communication to support operational flow.

• Led multiple concurrent transactions from contract to close, managing timelines, risk, and stakeholder communication.

• Built and optimized CRM workflows, reducing deal fall-off by 25%.

• Trained peers on systems, documentation standards, and process adherence.

• Created performance tracking tools to monitor KPIs and identify process bottlenecks.

• Demonstrated ownership over outcomes, operational accuracy, and client experience.

• Supported high-volume retail operations with focus on inventory accuracy, execution, and customer flow.

• Coordinated large contractor orders and assisted with operational problem-solving.

• Recognized for leadership presence, reliability, and customer service excellence.

• Supported daily operations in a high-volume, fast-paced environment, overseeing shift execution, labor deployment, and inventory management.

• Served as leader-on-duty during assigned shifts, ensuring operational continuity and team performance.

• Coached associates to improve productivity, service quality, and adherence to standard work.

• Identified operational gaps and partnered with leadership to implement process improvements.

• Maintained compliance with safety, cash handling, and operational policies.

• Led full-store operations, including staffing, scheduling, inventory control, financial performance, and safety compliance.

• Managed and developed team members through coaching, performance feedback, and accountability routines.

• Turned around a negative-performing location into profitability within 6 months by improving execution discipline and ownership behaviors.

• Monitored KPIs, sales trends, and shrink metrics to drive corrective action plans.

• Enforced standard operating procedures while fostering a performance-driven team culture.