Summary
Overview
Work History
Education
Skills
Technicalcompetencies
Timeline
Generic

Derika White

Meridianville,AL

Summary

Results-driven Operations Manager with over 5 years of experience in logistics and supply chain management within the fast-paced environment of FedEx. Proven track record of optimizing operational efficiency, improving service quality, and reducing costs through innovative process improvements and strategic planning. Expertise in managing cross-functional teams, overseeing daily operations, and ensuring compliance with safety and regulatory standards. Strong analytical skills with a focus on data-driven decision-making, fostering a culture of continuous improvement, and enhancing customer satisfaction. Adept at implementing technology solutions to streamline workflows and maximize productivity. Committed to building strong relationships with clients, stakeholders, and team members to drive organizational success. Skilled in training and development, fostering inter-organizational communication, and building relationships. Proficient in Microsoft Office Suite and qualified typist at 40 wpm.

Overview

13
13
years of professional experience

Work History

Operations Manager

FedEx
07.2019 - 09.2024
  • Oversee daily operational activities of the facility
  • Manage and train staff to ensure high performance and safety standards
  • Monitor and improve service quality and operational efficiency
  • Coordinate logistics and transportation for timely delivery
  • Ensure compliance with company policies and regulations
  • Analyze operational data to identify areas for improvement
  • Collaborate with other departments to enhance service delivery
  • Implement cost-saving initiatives and manage budgets
  • Strong leadership and team management skills
  • Excellent problem-solving and decision-making abilities
  • Proficient in logistics and supply chain management
  • Strong communication and interpersonal skills
  • Ability to analyze data and use it for operational improvements
  • Knowledge of safety regulations and compliance standards
  • Ability to work in a fast-paced environment

Ecommerce Supervisor

AAFES
06.2015 - 06.2019
  • Oversee financial operations, including budget preparation, forecasting, and variance analysis to ensure fiscal accountability
  • Analyze economic trends and market conditions to inform decision-making and strategic planning
  • Collaborate with department heads to develop and implement cost-effective strategies that improve profitability
  • Monitor and report on key performance indicators (KPIs) to identify opportunities for operational improvements
  • Facilitate training sessions for staff on financial management practices and tools
  • Prepare detailed reports and presentations for senior leadership to support budgetary and economic decisions
  • Ensure compliance with regulatory requirements and organizational policies related to financial operations
  • Lead cross-departmental projects aimed at optimizing resource utilization and enhancing service delivery

Call Center Specialist - Full-time

American Red Cross
06.2011 - 05.2015
  • Interviewed callers and coordinated requests for service to include recording all client information
  • Delivered Emergency Communication Messages to Military Commands, Naval Ships, and OCONUS locations
  • Maintained suspense records on correspondence and action documents and follows-up to ensure prompt response or actions to proper military divisions
  • Reviewed outgoing documents or correspondence prepared for supervisor's signature or needing coordination with other staff members for conformance with format, procedures, and grammatical accuracy
  • Ability to analyzed results and make right recommendations on a problem that arises
  • Daily answered customer inquiries, explained procedures, and offered well-researched and resolved complex problems

Education

High School Diploma -

Kendrick High School
Columbus, GA
01.2007

Skills

  • Management/Training
  • Reporting/Documentation
  • Interagency Coordination
  • Logistics/Supply Chain
  • Operations Management
  • Leadership/Supervision
  • Risk Management
  • Policy Implementation
  • Safety/Security
  • Interpersonal Communication
  • Organizational Development
  • Facility Management

Technicalcompetencies

Microsoft Office Suite 365, Mac / Microsoft Windows

Timeline

Operations Manager

FedEx
07.2019 - 09.2024

Ecommerce Supervisor

AAFES
06.2015 - 06.2019

Call Center Specialist - Full-time

American Red Cross
06.2011 - 05.2015

High School Diploma -

Kendrick High School
Derika White