Hi, I’m
Derika Evans
Austin,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
years of professional experience
1
Certification
Work History
Amy's Ice Creams
Cake Decorator/Assistant Manager
2017.07 - Current (7 years & 2 months)
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated cakes using colorful icings and piping techniques.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Prepared frostings and other toppings for cakes.
- Trained new employees on bakery methods and procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Liaised with other departments to ensure smooth workflow.
Stuff Inc
Online Personal Assistant
2021.05 - 2022.01 (8 months)
Job overview
- Communicated with clients through dashboard
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
DeriFairy's Cuppie Garden
Business Owner/Cottage Baker
2019.02 - 2022.01 (2 years & 11 months)
Job overview
- Marketing such as social media, specials and giveaways and website upkeep
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Developed recipes for new products and improved existing recipes.
- Packaged finished products for sale.
- Prepared dough for variety of pastries, cakes and breads.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Processed customer orders and payment transactions.
Randalls
Cake Decorator/Baker
2016.11 - 2017.06 (7 months)
Job overview
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Trained new employees on bakery methods and procedures.
- Processed customer orders and payment transactions.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Managed material inventory and ordered new materials when needed.
Hernandez Hospitality
Catering/Personal Assistant/Baker
2016.03 - 2017.02 (11 months)
Job overview
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Developed recipes, implemented standardization processes and applied adjustments based on kitchen climate for new and current menu items.
- Collaborated with team members to complete tasks.
- Assisted in planning and running promotional events and campaigns.
- Analyzed customer preferences to design and create tailored products.
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Maintained composure and work quality while under stress.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Kept detailed track of household and maintenance inventory and schedules.
- Served as point of contact between clients and managerial staff.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Aqua Reef Euro Asian Cuisine
Server
2014.06 - 2016.03 (1 year & 9 months)
Job overview
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Vu Point Research
Research Assistant
2013.04 - 2014.05 (1 year & 1 month)
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
New Mexico State University , Las Cruces, NM
Bachelor of Science from Food Sciences And Technology
05.2015
Skills
- Multi-tasker
- Highly organized
- Time management
- Meticulous attention to detail
- Leadership
- Driven
- Team Motivation
- Training
- Google Drive
- Adaptable
Certification
- Small Business Management Certification, University of Austin - 2019
- Food Handler Certification
Timeline
Online Personal Assistant
Stuff Inc
2021.05 - 2022.01 (8 months)
Business Owner/Cottage Baker
DeriFairy's Cuppie Garden
2019.02 - 2022.01 (2 years & 11 months)
Cake Decorator/Assistant Manager
Amy's Ice Creams
2017.07 - Current (7 years & 2 months)
Cake Decorator/Baker
Randalls
2016.11 - 2017.06 (7 months)
Catering/Personal Assistant/Baker
Hernandez Hospitality
2016.03 - 2017.02 (11 months)
Server
Aqua Reef Euro Asian Cuisine
2014.06 - 2016.03 (1 year & 9 months)
Research Assistant
Vu Point Research
2013.04 - 2014.05 (1 year & 1 month)
New Mexico State University
Bachelor of Science from Food Sciences And Technology
- Small Business Management Certification, University of Austin - 2019
- Food Handler Certification
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