Derin Ahigian
Westwood,MA
Overview
11
11
years of professional experience
Work History
Account Executive
Kore.ai
Florida, FL
04.2023 - Current
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Collaborated with cross-functional teams such as finance, product, solution engineers, operations, legal, and marketing.
- Generated weekly reports on sales performance against targets for upper management review.
- Performed product demos tailored towards each prospect.
- Developed pricing models based on prospects unique needs.
- Managed accounts by providing ongoing technical support after the sale was completed.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Actively monitored competitor activities within assigned region and territory.
- Maintained updated knowledge of changing industry, standards and trends related to accounts.
- Utilized Hubspot to collect, organize and manage sales data and customer information.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Developed sales pipeline by cold-calling, personalized LinkedIn/Email messages and obtaining referrals.
- Prepared sales presentations or proposals to explain product specifications or applications.
- Increased profitability within accounts by cross-selling additional products.
- Resolved customer complaints by offering creative solutions and incentives.
Business Development Representative
Interactions LLC
Franklin
09.2016 - 03.2023
- Contributed to 1.7M in ARR by helping close one of the largest collections companies
- 5+ years working in collections generating millions in pipeline
- Helped convert the top Sales Director who closed the fastest deal in company history (The average deal size is roughly 1M+ in ARR per year)
- Excellent knowledge of the sales process and demonstrating our product build and competitive differentiators
- Strong focus on making cold calls and persuading prospects to believe in the technology
- High level of understanding in the Collections, Retail, CMT, Financial Services, Utilities and Insurance verticals
- Constantly researching Annual Reports, 10K's, Earnings Reports, LinkedIn, and more to truly understand their business and help generate positive conversations
- Experienced using SalesForce and Hubspot as well as other sales tools to further progress opportunities while generating leads and inputting data
- Experienced in coordinating schedules
- Strong track record of converting marketing qualified leads into sales qualified opportunities
- Work closely with the marketing team on creating target-specific messaging
- Used effective inbound and outbound techniques to build client relationships and uncover product and service needs
- Grew and maintained existing customer and partner relationships through proactive marketing, attending events, webinars and other activities
- Handle objections by clarifying agreements and working through differences to reach positive conclusion
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Strong track record of generating leads and developing opportunities for market expansion and business growth
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Monitor competitor trends and market shifts to maintain company relevance
- Trained new employees on strong sales techniques
- Formed many strong connections over the years from attending conferences, meetings, and industry events
- Experienced building pipeline with F500 companies
- Experienced in qualifying accounts in order to meet ICC.
Sales Associate
You-Do-It Electronics
Needham
01.2013 - 09.2016
- Responsible for merchandising, sales, receiving, and inventory
- Answered 25-30 inbound calls daily to help customers with product issues and other questions
- Introduced promotions and sale opportunities, enticing customers
- Developed deep understanding of how to provide the best customer experience
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Education
Bachelor's Degree In Criminal Justice -
Quinnipiac University
Skills
- Business Development
- Cold Calling
- CRM Software
- Excel
- Sales
- Microsoft Word
- Lead Qualification
- New Business Identification
- Investment Strategy
- Reading Comprehension
- Persuasive Communication Style
- Technical Presentations
- Client Meetings
- Strategic Vision
- Pipeline Management
- Account planning
- Customer Relationship Management
- Contract Negotiation
- Customer Service
- Progress Reporting
- Lead Generation
- Negotiation Skills
- Strong presentation skills
- Relationship building and management
Timeline
Account Executive
Kore.ai
04.2023 - Current
Business Development Representative
Interactions LLC
09.2016 - 03.2023
Sales Associate
You-Do-It Electronics
01.2013 - 09.2016
Bachelor's Degree In Criminal Justice -
Quinnipiac University