Derion Veal
Baytown,TX
Summary
A dynamic leader with a proven track record at Evoqua Water Technologies, I excel in troubleshooting, customer service, and fostering team collaboration. Skilled in installation and mentoring, I've driven project success and enhanced team productivity, significantly boosting customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Senior Field Service Technician
Evoqua Water Technologies
09.2023 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
Lead Operations Manager
Gap
04.2020 - 08.2023
- Motivated and trained employees to maximize team productivity.
- Collaborated with cross-functional departments to align operational goals and strategies, ensuring smooth execution of projects.
- Reduced operational costs with continuous improvement initiatives and cost-saving measures.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Associate Manager
Champs Sports
04.2014 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stored security alarm codes and keys and made routine code changes.
- Performed category maintenance by rotating products according to company product rotation policy.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
Sales Team Lead
Target
08.2015 - 01.2017
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
Education
No Degree - Business Management
Lee College
Baytown, TXSkills
- Customer service
- Teamwork
- Problem-solving
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Training and mentoring
- Workplace cleanliness
- Merchandise display
- Loading and unloading
- Shipment preparation
Timeline
Senior Field Service Technician
Evoqua Water Technologies
09.2023 - Current
Lead Operations Manager
Gap
04.2020 - 08.2023
Sales Team Lead
Target
08.2015 - 01.2017
Sales Associate Manager
Champs Sports
04.2014 - 08.2017
No Degree - Business Management
Lee College
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