Deriuna Sirmans
Atlanta,GA
Summary
I take love into the work I do, I'm willing to take the extra mile to get things done. I'm diligent, a smart worker and highly transparent.
Demonstrated ability to provide exceptional customer service by effectively addressing inquiries and ensuring a positive experience for all guests. Experience in managing cash register operations, accurately processing transactions, and balancing cash drawers at the end of shifts. In previous roles, assisted in training new staff, sharing best practices to enhance team efficiency and improve service quality. Proven track record of monitoring service quality metrics and recommending strategies to improve customer experience and operational performance.
Overview
7
7
years of professional experience
Work History
Front of House Staff Member
Culvers Franchising System
Valdosta, Ga
12.2024 - 07.2026
- • Helped guests with questions and provided quick service to support positive dining visits.
- • Handled cash register transactions accurately and balanced cash drawers at shift end.
- • Helped train new staff by sharing service tips and work processes to improve team performance.
- • Helped maintain strong customer service and guest satisfaction.
Advisor I, II, & Supervisor
Concentrix +Welp
Valdosta, GA
08.2023 - 12.2024
- Here at Concentrix I answered calls, I assisted the customers with any needs and concerns.
- Monitored service quality metrics, identifying trends and recommending strategies to improve customer experience and operational performance.
- Managed escalated customer issues with effective problem-solving skills, ensuring timely resolution and maintaining positive client relationships.
- Provided expert guidance to customers, resolving inquiries efficiently and enhancing overall satisfaction with services offered.
Cashier
Sam's Club
Valdosta, GA
06.2022 - 07.2023
- Here at Sam's Club I assisted the customer with checking out groceries.
- I also assist with customer care, and service, refunds, stocking, self checkout assists as well and sales.
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience for all patrons.
- Assisted customers with product inquiries and recommendations, enhancing overall shopping satisfaction and loyalty.
- Maintained organized and well-stocked merchandise displays, contributing to an inviting shopping environment for customers.
- Collaborated with team members to streamline checkout processes, reducing wait times and improving customer flow.
Direct Support Professional
Normal Life of Rescare
Valdosta, GA
10.2020 - 06.2022
- Here at Normal Life of Rescare I assisted people with cooking, cleaning, providing medicine, activities, bathing, vitals, mentally, emotionally, transportations as well.
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life through personalized support.
- Monitored client progress and documented behavioral changes, ensuring compliance with established care protocols and enhancing service delivery.
Supervisor
Goldman Sachs & Co
Remote, Ga
09.2020 - 05.2022
- Coordinated team schedules, coverage, and escalations across Goldman Sachs departments.
- Answered customer inquiries via phone, email, and chat in fast-paced service center.
- Assisted customers with login, payment, and account access concerns.
- Answered customer inquiries and provided accurate information regarding products and services.
Advisor ll
Apple
Remote, Georgia
08.2019 - 09.2020
- Resolved service questions through clear customer support and product guidance.
- Documented customer interactions in Apple service systems and case notes.
- Troubleshot macOS and iOS issues using Apple support procedures.
- Advised Apple customers on iPhone, Mac, and iPad setup and use.
Education
Some College (No Degree) -
Valdosta High School
Valdosta, GASkills
- Direct Support
- Home Care
- Caregiving
- Retail Sales
- Customer Service
- Typing
- Computer Skill
- Customer service
- Transaction processing
- Cash management
- Quality assurance
- Safe food-handling techniques
- Professionalism
- Adaptability
Custom
English
Timeline
Front of House Staff Member
Culvers Franchising System
12.2024 - 07.2026
Advisor I, II, & Supervisor
Concentrix +Welp
08.2023 - 12.2024
Cashier
Sam's Club
06.2022 - 07.2023
Direct Support Professional
Normal Life of Rescare
10.2020 - 06.2022
Supervisor
Goldman Sachs & Co
09.2020 - 05.2022
Advisor ll
Apple
08.2019 - 09.2020
Some College (No Degree) -
Valdosta High School