Derius Eaton-Cooper
Houston,TX
Summary
Ambitious professional with a passion for technology and clerical work. Known for proactive problem-solving, embracing challenges, and rapidly adapting to new and complex environments. Proficient in efficiently managing fast-paced settings and eager to apply a diverse range of talents to drive success in a dynamic professional environment.
Overview
13
13
years of professional experience
Work History
Assistant Parts Manager
Ken Garff Automotive
07.2019 - Current
- Collaborate with the Parts Manager to prepare monthly and annual sales forecasts via Excel, ensuring alignment with business objectives.
- Monitor inventory levels of all physical parts and oversee the return processes for parts, guaranteeing accurate tracking.
- Maintain all warranty claims, securing timely processing and resolution to uphold customer satisfaction and minimize financial impact.
- Manage all purchase orders and promptly resolve discrepancies, maintaining accuracy and efficiency in procurement processes.
Dispatcher
XL Auto Parts
07.2017 - 06.2019
- Managed shipping and receiving operations for merchandise, ensuring accuracy and timeliness.
- Assembled and filled customer orders within a 45-minute window, meeting delivery deadlines.
- Conducted regular inventory and cycle counts to maintain accurate stock levels.
- Scheduled associates and drivers according to business needs, optimizing staffing.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Coordinated delivery schedules to optimize routing and minimize delays.
Parts Associate
Auto Plus Pep Boys Auto Parts
09.2015 - 06.2019
- Effectively communicated with all store associates, management, and customers, ensuring clarity, and understanding of expectations and objectives.
- Supervised drivers and store associates, providing guidance and ensuring adherence to company policies, procedures, and safety standards during night shifts.
- Monitored warranty and core parts, ensuring compliance with warranty agreements and effective management of core inventory to optimize cost-effectiveness and customer satisfaction.
Shift Leader
Jimmy Johns
06.2012 - 09.2015
- Managed a team of 3 to 12 employees,
- Coordinated daily shift schedules to optimize staffing and workflow management.
- Oversaw work assignments, evaluate performances, and make informed decisions on promotions and terminations.
- Provided comprehensive on-the-job training and ensured adherence to quality standards.
- Demonstrated precision in executing procedures, managed cash, and conducted audits while prioritizing efficiency and productivity.
Education
High School Diploma -
Houston Academy For International Studies
Houston, TX06.2015
Skills
- Leadership/management
- Effective team cohesion
- Effective problem-solving and decision making
- Experienced with Microsoft Office 365 applications
- Experienced in Windows software applications
- Detail-oriented data entry
- Customer service
- Strong phone etiquette skills
Timeline
Assistant Parts Manager
Ken Garff Automotive
07.2019 - Current
Dispatcher
XL Auto Parts
07.2017 - 06.2019
Parts Associate
Auto Plus Pep Boys Auto Parts
09.2015 - 06.2019
Shift Leader
Jimmy Johns
06.2012 - 09.2015
High School Diploma -
Houston Academy For International Studies