Deriyana Clay
Conroe
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
A seasoned professional with proven track record in managing client intake and administrative tasks, providing reliable and flexible support in dynamic environments. Known for collaborative teamwork and achieving high standards in client relations. Proficient in data entry, client communication, and problem resolution.
Overview
8
8
years of professional experience
Work History
Intake Representative
Cigna
03.2023 - 05.2025
- Greeted customers and provided excellent customer service.
- Complied with HIPAA regulations when handling sensitive patient information.
- Resolved conflicts between customers and patients and staff in an efficient manner.
- Ensured that all required forms are completed correctly by patients prior to admission.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Assisted with scheduling appointments for patients and family members.
- Prepared documents necessary for medical claims processing.
- Streamlined communication between departments through diligent documentation of client information and needs.
- Managed high call volumes while maintaining a professional demeanor, ensuring a positive experience for all callers.
- Resolved escalated issues with professionalism and empathy, earning trust from both colleagues and clientele alike.
IT Specialist
US Army
09.2019 - 07.2020
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Developed documentation related to IT policies, processes, standards.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided guidance on best practices for using technology resources securely.
- Installed operating systems, applications, patches, updates. as needed.
Sales Associate
Rue21
12.2016 - 09.2019
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Increased purchase amounts by cross-selling with similar products.
- Obtained signatures for financial documents and internal and external invoices.
- Developed promotional strategies to increase sales volume.
- Assisted customers with product selection, sizing and styling.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
- Demonstrated product features and benefits for customers' needs.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Atascocita High School
Humble, TX05.2019
Skills
- Crisis Intervention
- Application Assessments
- Claims Processing
- Client Intake
- Customer Service
- Patient confidentiality
- Call center experience
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Follow-up procedures
- Scheduling appointments
- Follow-up skills
- Multi-line phone systems
- Confidentiality
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Reliability
- Adaptable and flexible
- Excellent communication
- Critical thinking
- Organizational skills
- HIPAA compliance
- Adaptability and flexibility
- Verbal and written communication
Timeline
Intake Representative
Cigna
03.2023 - 05.2025
IT Specialist
US Army
09.2019 - 07.2020
Sales Associate
Rue21
12.2016 - 09.2019
High School Diploma -
Atascocita High School
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