Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Hi, I’m

Deriyana Carter

New London,CT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the spa industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
years of professional experience
1
Certification

Work History

G Spa & Salon

Front Desk Manager
03.2019 - Current

Job overview

  • Oversee front desk operations with eye for spa reputation, staff productivity, and operational efficiency.
  • Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Control cash and credit card payment transactions at front desk to successfully reduce errors.

The Andrea seaside restaurant

Server
05.2021 - 08.2022

Job overview

  • Presented menus and tableware to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Excellent communication skills to ensure all needs of guests and coworkers are met.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Cultivated warm relationships with regular customers.

Corporate Kids Events Inc

Childcare Provider
01.2018 - 01.2019

Job overview

  • Provided support and guidance to children in conflict resolution.
  • Developed age-appropriate activities and crafts to engage children.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Implemented daily routines and activities to stimulate and engage children.
  • Monitored up to 20 children and their activities to verify safety and wellbeing.

Mashantucket

Intern
06.2015 - 08.2015

Job overview

  • As intern to Vice Chairwoman of Mashantucket Pequot Tribal Nation, there were many responsibilities similar to that of personal assistant.
  • Some of duties included attending Council meetings to transcribe detailed notes to distribute to departments, observe how Tribal government is run, as well as assist in research by organizing data, generating spreadsheets and drafting detailed reports
  • Adhered to strict security protocols to protect confidentiality of all data.

Education

Williams School
New London

High School Diploma
05.2017

Skills

  • Staff Supervision
  • Food Preparation and Safety
  • Credit and Cash Payments
  • Sales Expertise
  • Guest Relations Management
  • Complaint Management
  • Administrative Support
  • Cultural Sensitivity
  • Social and Academic Development
  • Specimen Collection
  • Quality Control
  • Specimen Labeling Procedures

Certification

  • BLS Certification March 2023 to March 2025
  • TIPS April 2021 to April 2024
  • PT - Phlebotomy Technician March 2023-March2025

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Server

The Andrea seaside restaurant
05.2021 - 08.2022

Front Desk Manager

G Spa & Salon
03.2019 - Current

Childcare Provider

Corporate Kids Events Inc
01.2018 - 01.2019

Intern

Mashantucket
06.2015 - 08.2015

Williams School

High School Diploma

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Deriyana Carter