Derli Pena Santana
Pomona,NY
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Goal-oriented manager with distinguished experience in Automotive industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Police Officer
New York City Police Department
07.2021 - Current
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Answered emergency calls for help from citizens and business owners.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Responded to emergency calls to provide assistance to citizens in need.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
Security Officer
Helen Hayes Hospital
03.2021 - 07.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
Commercial Manager
AutoZone
01.2019 - 03.2021
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
- Built relationships with clients to establish new contracts.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Facilitated business by implementing practical networking techniques.
Education
Associate of Arts - Liberal Arts And General Studies
Rockland Community College
Suffern, NY05.2019
High School Diploma -
North Rockland High School
Thiells, NY06.2015
Skills
- Special Task Forces
- Criminal Investigations
- Courtroom Testimony
- Legal Compliance
- Community Engagement
- Emergency Vehicle Operation
- Civil Laws
- Traffic Laws
- Traffic Direction
- Report Writing
- Staff Management
- Traffic Control
- Fingerprinting
- Prosecution Support
- Community-Oriented Policing
- Crime Prevention
- Human Relations
- De-Escalation Techniques
- Domestic Violence Prevention
- Court Testimony
- Evidence Collection Protocols
- Relationship Building and Management
- Safety Improvements
- Decision making
- Firearms proficiency
- Public speaking
- Investigative skills
- Time management
- Adaptability and flexibility
- Active listening
- Physical fitness
- Critical thinking
- Conflict resolution
- Computer literacy
- Effective communication
- Stress management
- Cultural awareness
- Problem solving
- Public Service
- Financial Reporting
- Account Management
- Strategic Sourcing
- Contract Terms Negotiation
Certification
- CFR - Certified First Responder
- CPSP - Certified Professional Sales Person
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Police Officer
New York City Police Department
07.2021 - Current
Security Officer
Helen Hayes Hospital
03.2021 - 07.2021
Commercial Manager
AutoZone
01.2019 - 03.2021
Associate of Arts - Liberal Arts And General Studies
Rockland Community College
High School Diploma -
North Rockland High School