Derlina Lafrance
Jacksonville,FL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Amazon
08.2019 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean, orderly work environment free of hazards.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Reduced waste, implementing recycling procedures for packaging materials.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
Shipping/Inbound Receiving Clerk
Harmony Dental Laboratory
04.2015 - 05.2019
- Receives case, opens case, and disinfects case for production according to the documented procedure
- Completely reads prescription and assigns proper case pan
- Scores Impressions
- Document all materials received from a dental office
- Performs the scheduling function for each case according to the documented procedure
- Through LIS enter demographics and customer information
- Print preference notes matching each case
- Move the case into the production area
- Disinfect the work area according to the documented procedure
- Packaging of dental cases according to the documented procedure
- Packs and ships case for delivery through local source or national carrier
- File and scan paperwork as needed
- Wear proper personal protective equipment when performing work tasks that require them and follow safety guidelines as stated in the NDX safety policy
- Act as an active advocate to others in the lab regarding safety compliance
- Support supervisor and lab president in creating a positive atmosphere within the department
- All other duties as assigned
- Handling day-to-day shipping and receiving overseeing more than 234 packages per day.
Verferication Specialist
Vitalone Health
03.2013 - 08.2014
- Follow all company policies and procedures to deliver quality work.
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborates with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Communication of any financial responsibilities and additional information necessary for processing the insurance.
- Collaborate with billing: Work with billing departments to ensure efficient payment tracking and issue resolution.
- Communicate information: Share this information with the patient, health care provider, and or insurance company.
Obtain pre-authorizations: Get the necessary pre-authorizations for services
Education
Associate of Arts - Business Administration
Florida State College At Jacksonville
Jacksonville, FL06.2017
Skills
- Packaging and Labeling
- Picking and Packing
- Problem-Solving
- Attention to Detail
- Receiving and Processing Shipments
- Safety Training
- Labeling and boxing
- Clear Communication
- HIPAA Compliance
- Document Verification
- Identity Verification
- Customer Relationship Management
- Data Entry and Review
- Patient Communication
- Customer Service
- Analytical Thinking
Timeline
Warehouse Worker
Amazon
08.2019 - Current
Shipping/Inbound Receiving Clerk
Harmony Dental Laboratory
04.2015 - 05.2019
Verferication Specialist
Vitalone Health
03.2013 - 08.2014
Associate of Arts - Business Administration
Florida State College At Jacksonville