Hi, I’m
Dermaine Wilson
Lancaster,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
years of professional experience
Work History
AllReal Estate Construction & BrokerageDallas , Texas
Sub-Contractor
08.2016 - Current
Job overview
- Inspected job sites for quality control purposes.
- Established relationships with local suppliers in order to obtain competitive pricing on materials needed for projects.
- Conducted regular site visits at various locations throughout the duration of construction projects in order to monitor progress.
- Implemented sustainable construction practices and materials to minimize environmental impact and meet green building standards.
- Managed and partnered with contractors to monitor performance and meet tight project deadlines.
- Prepared and submitted detailed progress reports and financial statements to main contractors and clients.
- Managed procurement of materials and equipment necessary for project execution, ensuring high-quality standards and cost-effectiveness.
- Inspected work site following each shift and removed debris to keep area clean.
- Promoted high level of customer service to maintain client satisfaction.
- Maintained construction equipment to prevent malfunctions and lost productivity.
- Developed strong understanding of residential and commercial building codes and verified proper permitting.
- Ensured compliance with all local, state, and federal regulations pertaining to construction projects.
- Interacted with homeowners to understand the job specifics and expectations.
- Addressed and resolved client concerns and complaints promptly to maintain positive relationships and reputation.
- Fixed items using carpentry skills.
- Followed safety protocols to avoid job site accidents and damage to property.
- Conducted quality control checks to ensure all work met or exceeded project specifications and industry standards.
- Used specialized tools to install ceramic tile and hardwood.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
Marley SpoonDallas , TX
Runner
01.2023 - 03.2023
Job overview
- Resolved customer complaints in a courteous and professional manner.
- Cleaned and maintained work areas on a regular basis.
- Adhered strictly to company regulations concerning safety standards at all times.
- Monitored stock levels and reported any discrepancies to management immediately.
- Assisted in stocking shelves with inventory as needed.
- Loaded and unloaded vehicles with merchandise for delivery or pickup.
TDCJ-IDWinnsboro, Texas
Laundry Attendant
05.2021 - 02.2022
Job overview
- Repaired or replaced damaged items following established procedures.
- Ensured that all wash loads are balanced before starting the cycle.
- Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Followed safety regulations while operating machinery.
- Separated whites from colors during the sorting process.
- Provided excellent customer service at all times.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Folded dried articles neatly.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Inspected linen for tears or stains and treated them accordingly.
- Kept work area neat, clean and organized at all times.
- Maintained records of all laundry services provided in logbooks.
- Unloaded and folded clean laundry from dryers and stored in appropriate areas.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Transported laundry in carts and sorted dirty items by load type.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Received and sorted articles by type, color and degree of soil.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Complied with corporate and department standards and regulations to encourage safe and efficient operations.
- Inspected laundry for damage or stains to repair or pre-treat.
- Loaded carts with clean linen to transport to designated storage areas.
- Delivered additional requested items to rooms upon request within reasonable timeframes.
- Sorted and counted articles removed from dryers to fold, hang and wrap.
- Used machine markers to receive and mark articles for laundry or dry cleaning with identifying information.
Trip Transport, LLCDenison, Texas
Driver
05.2018 - 08.2019
Job overview
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Managed time efficiently when making multiple stops along designated routes.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained accurate logs of vehicle inspections and repair status.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Picked up clients from specific locations to transport and drop off at destinations.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Managed time effectively to meet tight delivery deadlines.
- Saved fuel by leveraging GPS to identify faster routes.
- Transported riders to designated stops according to pre-determined schedules.
- Documented daily mileage, gas, and other data.
- Enhanced customer satisfaction by providing courteous and professional service.
The Salvation Army-Grayson CoSherman, Texas
Veteran Case Manager
08.2018 - 03.2019
Job overview
- Participated in team meetings to discuss strategies for providing effective case management services to veterans.
- Provided comprehensive assessments of veteran's social service requirements.
- Met regularly with supervisors and managers to review progress of assigned caseloads.
- Attended conferences and training sessions related to veteran care and treatment options.
- Created individualized treatment plans that incorporated evidence-based practices for each veteran client served.
- Evaluated effectiveness of program initiatives designed to improve outcomes for veteran clients.
- Coordinated services from multiple agencies to ensure veterans received the necessary support.
- Served as a liaison between the agency and external organizations involved in providing assistance to veterans.
- Assisted veterans in navigating government systems such as VA benefits or Social Security Administration programs.
- Monitored progress of veterans' cases, adjusting interventions as needed.
- Conducted outreach activities to inform veterans about available resources in the community.
- Developed and implemented case management plans for veterans with complex medical, emotional, and financial needs.
- Maintained accurate records of veteran's activities and goals achieved through case management services.
- Interviewed veterans and dependents to determine eligibility for federal and state benefits.
- Assisted veterans in preparing forms, documents and applications for benefits.
- Transported patients safely to social activities and doctors appointments.
- Collaborated with other professionals to assess client needs.
- Referred client or family to appropriate community resources to obtain support for mental or physical illness.
- Supervised other workers and caregivers providing services to clients.
- Documented services and collected required data for evaluation.
Federal Management Systems-Dept of Homeland SecuriDallas, Texas
Administrative Assistant
11.2001 - 04.2006
Job overview
- Managed office supplies inventory and placed orders when necessary.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Facilitated communication between different departments within the organization.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed database systems containing customer contact information.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
U.S. Air Force Active DutyPanama City, Florida
Aircraft Maintenance Technician
09.1998 - 11.2000
Job overview
- Ensured that all necessary tools were available before starting any repair job.
- Maintained records of all maintenance activities for compliance with FAA regulations.
- Repaired damaged airframes and wing assemblies using hand tools and power tools.
- Replaced worn out engine components with new ones according to manufacturer's specifications.
- Diagnosed problems related to avionics systems such as autopilot control units and navigation computers.
- Installed fuel tanks, landing gear assemblies, exhaust systems, and other components.
- Cleaned up hazardous materials from work areas following safety guidelines.
- Assisted in troubleshooting malfunctions in engines and other mechanical systems.
- Conducted pre-flight inspections to determine if aircraft was ready for flight operations.
- Tested electrical systems, hydraulic systems, and other aircraft components for proper functioning.
- Inspected aircraft components to detect any signs of wear or malfunctioning.
- Checked serviceability of brakes, tires, and other landing gear components prior to takeoff.
- Determined the cause of system failures using diagnostic equipment such as oscilloscopes and multimeters.
- Followed detailed instructions while conducting complex repairs on the aircraft.
- Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
- Updated technical manuals with latest information regarding changes in design or functionality of various parts.
- Completed scheduled and unscheduled safety and performance assessments.
- Removed aircraft parts such as engines, pumps and landing gear.
- Performed troubleshooting procedures to find root causes of faults.
- Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
- Utilized drawings and schematics to install, remove and modify aircraft structures, systems and components.
- Managed repair logs, documenting preventive and corrective aircraft maintenance activities.
- Inspected completed work to certify that maintenance adhered to standards and procedures.
- Assembled and installed mechanical, hydraulic and structural components and accessories using appropriate tools.
- Serviced and maintained aircraft systems, flushing crankcases, cleaning screens and greasing moving parts.
- Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
- Supervised and completed flight line foreign object prevention walks.
- Completed standard inspections to assess wear and damage to vehicles.
Education
Grayson CollegeDenison, TX
Associate of Science from Addiction Counseling
University Overview
- Publications and Presentations:
- Projects and Research:
- Thesis or Dissertation Title: The Use of Effective Change through Therapeutic Practices
Cedar Valley CollegeLancaster, TX
Associate of Applied Science from Human Resources Management
Skills
- Customer interaction
- Subcontractor coordination
- Issue Resolution
- Project Oversight
- Job Site Cleanup
- Blueprint Interpretation
- Heavy Lifting
- Safety Procedures
- Installations and repairs
- Tools and equipment
- Time Management
- Quality Control
- Commercial and residential projects
- Materials Procurement
- Mail handling
- Invoice Processing
- Report Writing
- Information Security
- Database Management
- Workflow Optimization
- Document Control
- Data Entry
- Filing
- Back office operations
- Filing and data archiving
- Computer Skills
- Mail distribution
- Recordkeeping and bookkeeping
- Documentation And Reporting
- Strong interpersonal skills
- Reading Comprehension
- Operational processes
- Loading and unloading
- Inventory Tracking
- Operations Support
- Order Preparation
- Shipment Palletization
- Order Fulfillment
- Warehouse Operations
- Shipping and receiving
- Inventory Management
- Receiving and Processing Shipments
- Health and Safety Regulations
- Assembly and production
- Clear Communication
- Attention to Detail
- Materials handling and transport
- Microsoft Excel
- Microsoft Outlook
- Barcode scanning
- Problem-Solving
- Cleaning and Organizing
- Safety Protocols
- Hazardous Materials Handling
- Safety Training
- Punctual and Dependable
- Self-Motivated and Disciplined
Timeline
Runner
Marley Spoon
01.2023 - 03.2023
Laundry Attendant
TDCJ-ID
05.2021 - 02.2022
Veteran Case Manager
The Salvation Army-Grayson Co
08.2018 - 03.2019
Driver
Trip Transport, LLC
05.2018 - 08.2019
Sub-Contractor
AllReal Estate Construction & Brokerage
08.2016 - Current
Administrative Assistant
Federal Management Systems-Dept of Homeland Securi
11.2001 - 04.2006
Aircraft Maintenance Technician
U.S. Air Force Active Duty
09.1998 - 11.2000
Grayson College
Associate of Science from Addiction Counseling
Cedar Valley College
Associate of Applied Science from Human Resources Management