Dermot Joyce
Escondido,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Back End Department Manager
Lowe's Home Improvement
06.2022 - Current
- Collaborated with front-end and back-end operations associates to ensure items are adequately stocked
- Monitored use of store power equipment and coached employees on safe behaviors and lifting techniques
- Trained associates, delegated workload, followed-up on daily tasks, managed performance, and ensured adequate department coverage
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Implemented Lowes mission daily by planning, scheduling, monitoring, and successfully carrying out all non-selling operations in the back end of the store, facilitating the stores ability to provide a superior customer shopping experience and maximize sales and profitability
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Helped to keep the store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements
- Occasionally opened or closed the store and served as manager-on-duty (MOD).
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Front End Department Supervisor
Lowe's Home Improvement
08.2020 - 06.2022
- Selected and checked merchandise for customer pickup, delivery, and installer pickup
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Engaged in safe work practices and encouraged others to do the same
- Assigned all fulfillment associates daily and weekly tasks and ensured they were completed
- Ensures all weekly benchmarks set by district management are met on a weekly basis
- Removed barriers and addressed inefficiencies, enabling staff to better serve our customers
- Collaborated with front-end and back-end operations associates to ensure items are adequately stocked
- Monitored use of store power equipment and coached employees on safe behaviors and lifting techniques.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Operations Foreman
Six Flags Magic Mountain
05.2017 - 08.2020
- Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
- Ensured projects were completed according to approved time, quality and cost estimates
- Ensured that high levels of guest satisfaction and safety standards were met
- Interviewed, mentored and trained new and current workers.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Shift and Hiring Supervisor
Daybreak Corporation
01.2015 - 01.2017
- Hired and trained employees to meet and exceed high standards of expected work
- Enhanced customer experience through providing quality service, platform for friendly engagement, and dispute resolution
- Managed business related budgets and recoded daily profits.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Bartender and Customer Specialist
Hassett's Bar and Restaurant
01.2013 - 01.2015
- Served food and drinks during private events for performers such as Rod Stewart, Pink and The Black Eyed Peas
- Personalized service for regular customers so to establish familiarity in workplace
- Performed with success behind-the-bar duties while in a fast-paced and high pressure environment.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Sales Associate
Illegal Eagles Band Ltd
12.2011 - 01.2013
- Constructed visual merchandise to increase units per transaction (UPT) and meet overall sales goals
- Engaged with customers after events to sell band merchandise
- Carried out loss prevention procedures through recovery statements and anti-credit fraud security.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Home Inspector Certification - Commercial And Domestic Inspections
ICA Inspection Certification Associates
ICA01.2024
Bachelor of Science - Construction Management
Munster Technological University
Cork, Ireland01.2016
Skills
- Team Oversight
- Loss Prevention
- Operations Management
- Heavy Lifting
- Preventive and Reparation Maintenance
- Safety and Compliance
- Inventory Management
- Quality Assurance/Quality Control
- Time Management
- Microsoft Office
- Customer Relations
- Register Training
- Corporate Budgeting and Loss Prevention
- Budgeting and Forecasting
- Sales Reporting
- Logistics Planning
- Motivational Leadership
- Employee Management
Timeline
Back End Department Manager
Lowe's Home Improvement
06.2022 - Current
Front End Department Supervisor
Lowe's Home Improvement
08.2020 - 06.2022
Operations Foreman
Six Flags Magic Mountain
05.2017 - 08.2020
Shift and Hiring Supervisor
Daybreak Corporation
01.2015 - 01.2017
Bartender and Customer Specialist
Hassett's Bar and Restaurant
01.2013 - 01.2015
Sales Associate
Illegal Eagles Band Ltd
12.2011 - 01.2013
Home Inspector Certification - Commercial And Domestic Inspections
ICA Inspection Certification Associates
Bachelor of Science - Construction Management
Munster Technological University