DeRodderick Jennings
Jacksonville,FL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health & Life Insurance position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Automated Health Services
06.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Medicare, Medicaid and Health Plan Trained.
Health and Fitness Specialist
LA Fitness
03.2022 - 08.2022
- Evaluated client progress regularly, adjusting exercise prescriptions to ensure continued growth and improvement.
- Promoted health and wellness through informative workshops, seminars, and one-on-one consultations.
- Strengthened client commitment to their health journey through consistent follow-up communication and support.
- Expanded professional knowledge base through ongoing education, certifications, and participation in industry conferences or workshops.
CUSTOMER SERVICE REPRESENTATIVE
ARISE VIRTUAL SOLUTIONS, T-MOBILE
03.2015 - 01.2017
- Supported IT concerns using troubleshooting and root cause analysis to resolve issues.
- Explained to customers and demonstrated how specific system works.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Assist customers with bill pay.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
IT Support Specialist
Netflix
08.2013 - 02.2015
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
High School Diploma -
William T. Dwyer High School
West Palm Beach, FL05.2009
Skills
- Goal oriented
- Medicaid expertise
- Medicare expertise
- Inbound call management
- Life insurance
- Customer service
- Attention to detail
- Problem-solving
- Excellent communication
- Critical thinking
- Active listening
Certification
Health and Life Insurance License 2-15
Timeline
Customer Service Representative
Automated Health Services
06.2023 - Current
Health and Fitness Specialist
LA Fitness
03.2022 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
ARISE VIRTUAL SOLUTIONS, T-MOBILE
03.2015 - 01.2017
IT Support Specialist
Netflix
08.2013 - 02.2015
Health and Life Insurance License 2-15
High School Diploma -
William T. Dwyer High School
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