Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeRoderick Seward

Atlanta,GA

Summary

Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Overview

5
5
years of professional experience

Work History

Supervisor

United Parcel Service, UPS
Atlanta, GA
10.2021 - Current
  • Streamlined workflow processes, reducing project completion times.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Identified needs of customers promptly and efficiently.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Developed strategies to improve team performance and productivity.
  • Complied with company policies, objectives and communication goals.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Directed and supervised team of 15 employees in daily operations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Call Center Supervisor

Verida Inc.
Atlanta, GA
06.2021 - Current
  • Streamlined departmental processes, enhancing overall efficiency and productivity.
  • Reviewed daily reports on call volumes, sales, and abandoned calls to drive improvements.
  • Prepared performance reports for senior management, focusing on customer feedback and operational metrics.
  • Analyzed customer feedback to identify trends in service issues and inform strategy.
  • Conducted performance reviews, delivering constructive feedback to boost team effectiveness.
  • Implemented workflow changes based on analysis of customer insights and team performance.
  • Supervised staff performance, ensuring alignment with departmental goals.
  • Collaborated with various departments to develop innovative solutions addressing customer needs.

Call Center Representative

Coyote Logistics LLC
Atlanta, GA
06.2020 - 01.2021
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Provided timely updates to customers regarding their orders or requests.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Ensured compliance with safety regulations and company policies.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Managed daily delivery and work schedules to maximize coverage.
  • Resolved customer complaints related to service issues or delays.

Education

Bachelor of Science - Clinical Psychology

Keiser University
Fort Lauderdale, FL
05-2019

Skills

  • Workflow optimization
  • Performance analysis
  • Employee training and development
  • Customer relationship management
  • Team leadership and collaboration
  • Scheduling and resource management
  • Conflict resolution strategies
  • Constructive feedback techniques
  • Quality assurance and control
  • Operations management

Timeline

Supervisor

United Parcel Service, UPS
10.2021 - Current

Call Center Supervisor

Verida Inc.
06.2021 - Current

Call Center Representative

Coyote Logistics LLC
06.2020 - 01.2021

Bachelor of Science - Clinical Psychology

Keiser University

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