Derodrick Fanning
Riverdale,GA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. As well as a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. The upbringing that was received is based on a personal creed created, in which was titled (C.I.A.) translated to Character, Integrity, & Accountability.
Overview
13
13
years of professional experience
Work History
Stocking Team Lead(TL)
Walmart
03.2017 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Assistant Night Manager(NA)
QuikTrip
10.2019 - 08.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store( thought i created a balance routine to avoid falling behind).
Pizza Delivery Driver
Papa John, Papa John's
06.2018 - 04.2019
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Developed and maintained professional relations between customer, store personnel, and company.
Furniture Delivery Helper
Gip&Son Furniture Delivery
05.2010 - 08.2014
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Verified load against delivery ticket before beginning every shift.
- Completed and submitted logs and paperwork every day to maintain records.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
BBA - Business Administration And Management
Savannah State University
Savannah, GABBA - Business Management
Fort Valley State University
Fort Valley, GA05.2024
High School Diploma -
Riverdale High School
Riverdale, GA05.2014
Skills
- Project Planning
- Audit Reporting
- Idea Development and Brainstorming
- Process Analysis
- Analytical Thinking
- Conflict Resolution
- Data Entry
- Information Security
- Critical Thinking
- Report Transcription
- Cooperative Relationships
- Conditions Assessment
- Community Education
- Relationship Building and Management
- Personnel Management
- Budget Management
- Hazard Prevention
- Safety and Security
- File and Records Management
- Hazardous Materials Handling
- Staff Scheduling
- Report Preparation
Cooking
Cooking is a hobby of mines i grew to love first from watching my grandmother and mother. Overtime i began to take what they taught me while implementing my own personal touch to newer recipes i decided to take on. My love for eating created a passion i never expected to have personally.
Timeline
Assistant Night Manager(NA)
QuikTrip
10.2019 - 08.2022
Pizza Delivery Driver
Papa John, Papa John's
06.2018 - 04.2019
Stocking Team Lead(TL)
Walmart
03.2017 - Current
Furniture Delivery Helper
Gip&Son Furniture Delivery
05.2010 - 08.2014
BBA - Business Administration And Management
Savannah State University
BBA - Business Management
Fort Valley State University
High School Diploma -
Riverdale High School