DeRonda Wimberly
Haslet,TX
Summary
Experienced Project Manager with over 22 years of experience in the Lighting and Pole Industry. Maintained and built relationships with over 20 Lighting Representatives. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
21
21
years of professional experience
Work History
Project Manager Team Leader
American Lite Pole
Fort Worth, TX
07.2005 - 08.2022
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Adhered to industry practices, company standards and safety protocols in work.
- Completed assignments ahead of deadline.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
Customer Service Representative
American Lite Pole
Fort Worth, TX
07.2005 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Order Entry Processor
American Lite Pole
Fort Worth, TX
07.2005 - 08.2022
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Updated company tracking system with latest information.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Used Sage to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Nursing
Missouri State University
Springfield, MO05.1998
High School Diploma -
Buffalo High School
Buffalo, MO05.1994
Skills
- Maintaining Clean Work Areas
- Training Junior Team Members
- Project Leadership
- Project Documentation
- Employee Performance Evaluations
- Project Requirements
- Team Development
- Corrective Actions
- Customer Needs Assessments
- Customer Satisfaction
- Inventory Management
- Parts Replacement
- Customer Experience
- Production Targets
- Problem Resolution
- Customer Accounts Management
- Customer Orders
- Delivery Schedules
Timeline
Project Manager Team Leader
American Lite Pole
07.2005 - 08.2022
Customer Service Representative
American Lite Pole
07.2005 - 08.2022
Order Entry Processor
American Lite Pole
07.2005 - 08.2022
No Degree - Nursing
Missouri State University
High School Diploma -
Buffalo High School
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