Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Deron John Hyman

Melissa,Texas

Summary

Personable and dedicated customer service representative with extensive experience in the industry. Experienced in providing top-tier service, resolving complex issues, and fostering positive client relationships. Strengths include strong verbal communication, problem-solving skills, and maintaining composure under pressure. Made a significant impact in previous roles by improving client satisfaction and retention rates. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing business missions.

Quick learner and motivated to grow and be a part of a high-performing team. While I may lack extensive knowledge or experience, I am eager to learn and committed to developing my skills to contribute to any team or position with my strong work ethic and determination to succeed.

Overview

8
8
years of professional experience

Work History

Member Service Representative/Fitness Attendant

Club4Fitness
Frisco, TX
01.2025 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Supported sales team members to drive growth and development.
  • Resolved guest complaints in a professional manner.
  • Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Wiped down exercise mats, weights, and equipment before and after use.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Demonstrated safe and proper exercise techniques to clients.
  • Enforced safety rules and procedures to minimize injuries.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Created personal training experiences for clients.
  • Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
  • Promoted classes and facility amenities on social media.
  • Modified exercises were recommended to help participants avoid injuries.
  • Built relationships with members and guests to help them pursue fitness goals.
  • Provided instruction in stretching techniques to improve flexibility and reduce the risk of injury.
  • Performed administrative duties such as billing customers or ordering supplies as needed.
  • Explained and taught the proper use of weights, exercise bands, and other fitness equipment.

Member Service Representative/Personal Trainer

Texas Family Fitness
Frisco, TX
08.2024 - 12.2025

CLUB CLOSED DECEMBER 2024

  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Supported sales team members to drive growth and development.
  • Resolved guest complaints in a professional manner.
  • Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Wiped down exercise mats, weights, and equipment before and after use.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Demonstrated safe and proper exercise techniques to clients.
  • Enforced safety rules and procedures to minimize injuries.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Created personal training experiences for clients.
  • Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
  • Promoted classes and facility amenities on social media.
  • Modified exercises were recommended to help participants avoid injuries.
  • Built relationships with members and guests to help them pursue fitness goals.
  • Provided instruction in stretching techniques to improve flexibility and reduce the risk of injury.
  • Performed administrative duties such as billing customers or ordering supplies as needed.
  • Explained and taught the proper use of weights, exercise bands, and other fitness equipment.

Member Service Representative/Personal Trainer

Fitness Connection
Reno, NV
09.2022 - 11.2024

WORKED AT RENO, NV LOCATION, THEN TRANSFERRED TO THE FRISCO, TX LOCATION IN MAY 2024

  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Supported sales team members in driving growth and development.
  • Resolved guest complaints in a professional manner.
  • Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Wiped down exercise mats, weights, and equipment before and after use.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Demonstrated safe and proper exercise techniques to clients.
  • Enforced safety rules and procedures to minimize injuries.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Created personal training experiences for clients.
  • Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
  • Promoted classes and facility amenities on social media.
  • Modified exercises were recommended to help participants avoid injuries.
  • Built relationships with members and guests to help them pursue fitness goals.
  • Provided instruction in stretching techniques to improve flexibility and reduce the risk of injury.
  • Performed administrative duties such as billing customers or ordering supplies as needed.
  • Explained and taught the proper use of weights, exercise bands, and other fitness equipment.

Food Service Worker

Sandwich Shop
Reno, NV
11.2022 - 05.2024
  • Assembled and served meals according to specific guest requirements.
  • Rotated inventory to reduce waste and optimize freshness.
  • Packaged and bagged cooked food and prepared items.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Stocked shelves with pre-made sandwiches and other items as needed.
  • Followed proper procedures for preparing and storing food in accordance with health codes.
  • Properly stored all leftover food items after each shift.
  • Monitored inventory to keep an adequate stock of food items and supplies.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Performed opening and closing duties, such as restocking coolers and freezers before closing.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Kept customer and food preparation areas clean and well-organized.
  • Stored food properly to prevent spoilage, cross-contamination, and illnesses.
  • Cleaned the kitchen area, equipment, utensils, counters, and floors after each shift.
  • Adapted quickly to menu changes and seasonal ingredient availability.
  • Identified the needs of customers promptly and efficiently.

Member Service Representative/Personal Fitness Trainer

Crunch Fitness
Reno, NV
05.2022 - 03.2023
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Supported sales team members to drive growth and development.
  • Resolved guest complaints in a professional manner.
  • Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Wiped down exercise mats, weights, and equipment before and after use.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Demonstrated safe and proper exercise techniques to clients.
  • Enforced safety rules and procedures to minimize injuries.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Created personal training experiences for clients.
  • Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
  • Promoted classes and facility amenities on social media.
  • Modified exercises were recommended to help participants avoid injuries.
  • Built relationships with members and guests to help them pursue fitness goals.
  • Provided instruction in stretching techniques to improve flexibility and reduce the risk of injury.
  • Performed administrative duties such as billing customers or ordering supplies as needed.
  • Explained and taught the proper use of weights, exercise bands, and other fitness equipment.

Guest Service Representative/Personal Trainer

Parkway Athletic Club
Reno, NV
08.2020 - 05.2022
  • Resolved guest complaints in a professional manner.
  • Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
  • Wiped down exercise mats, weights, and equipment before and after use.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Demonstrated safe and proper exercise techniques to clients.
  • Enforced safety rules and procedures to minimize injuries.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Created personal training experiences for clients.
  • Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
  • Promoted classes and facility amenities on social media.
  • Modified exercises were recommended to help participants avoid injuries.
  • Built relationships with members and guests to help them pursue fitness goals.
  • Provided instruction in stretching techniques to improve flexibility and reduce the risk of injury.
  • Performed administrative duties such as billing customers or ordering supplies as needed.
  • Explained and taught the proper use of weights, exercise bands, and other fitness equipment.

Guest Service Representative

Fit Nation Athletic Club
Gurnee, IL
05.2019 - 06.2020
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
  • Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Performed routine checks to ensure equipment and facilities were in good working condition.
  • Resolved any customer complaints or issues
  • Organized group fitness classes such as yoga, Pilates, Zumba.
  • Built relationships with members and guests and created a welcoming and warm environment that promoted future visits.

Stock Clerk/Store Clerk/Customer Service Representative

Jewels Osco
Gurnee, IL
05.2018 - 05.2019
  • Stacked products on shelves according to predetermined sequence and quantity.
  • Replenished inventory with a focus on addressing customer needs.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Participated in store meetings and provided input on improving store operations.
  • Checked expiration dates on food items regularly to ensure quality control standards were met.
  • Assisted customers in locating products and provided recommendations based on needs.
  • Managed inventory, restocked shelves, and ensured product availability for customers.
  • Cleaned shelves, counters, and tables to maintain an organized store.
  • Assisted with stocking shelves when necessary.
  • Greeted customers warmly and answered any questions they had.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Stacked items in bags to maximize space and prevent breakage.
  • Transported packages to customers' vehicles.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Complied with health and safety regulations to ensure a safe shopping environment.

Education

High School Diploma -

Warren Township High School
Gurnee, IL
06-2018

Skills

1 Customer Service Skills

-Outstanding interpersonal and communication skills

- Ability to handle customer inquiries and complaints effectively

- Experience in creating a positive customer experience

2 Teamwork and Collaboration

- Ability to work well in a team environment

- Experience collaborating with colleagues to achieve common goals

3 Time Management

- Strong organizational skills with the ability to prioritize tasks

- Experience managing multiple responsibilities in fast-paced environments

4 Problem-Solving Skills

- Ability to think quickly and make decisions under pressure

- Experience in resolving conflicts and finding solutions to challenges

5 Technical Skills

- Proficiency in using point-of-sale (POS) systems for order-taking and billing

- Knowledge of fitness equipment and safety protocols

6 Sales and Upselling

- Experience promoting products and services to enhance customer experience

- Ability to increase sales through effective communication and engagement

7 Health and Safety Awareness

- Knowledge of food safety and hygiene standards

- Understanding of fitness safety protocols and best practices

8 Adaptability

- Flexibility to adjust to changing environments and customer needs

- Willingness to learn new skills and take on additional responsibilities

9 Personal Attributes

- Strong work ethic and reliability

- Enthusiasm for fitness and healthy living

- Positive attitude and motivation to help others

10 Certifications

- CPR and First Aid certification

- Food Handler's Permit

- Fitness or Personal Trainer certifications

References

References available upon request.

Timeline

Member Service Representative/Fitness Attendant

Club4Fitness
01.2025 - Current

Member Service Representative/Personal Trainer

Texas Family Fitness
08.2024 - 12.2025

Food Service Worker

Sandwich Shop
11.2022 - 05.2024

Member Service Representative/Personal Trainer

Fitness Connection
09.2022 - 11.2024

Member Service Representative/Personal Fitness Trainer

Crunch Fitness
05.2022 - 03.2023

Guest Service Representative/Personal Trainer

Parkway Athletic Club
08.2020 - 05.2022

Guest Service Representative

Fit Nation Athletic Club
05.2019 - 06.2020

Stock Clerk/Store Clerk/Customer Service Representative

Jewels Osco
05.2018 - 05.2019

High School Diploma -

Warren Township High School
Deron John Hyman