Personable and dedicated customer service representative with extensive experience in the industry. Experienced in providing top-tier service, resolving complex issues, and fostering positive client relationships. Strengths include strong verbal communication, problem-solving skills, and maintaining composure under pressure. Made a significant impact in previous roles by improving client satisfaction and retention rates. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing business missions.
Quick learner and motivated to grow and be a part of a high-performing team. While I may lack extensive knowledge or experience, I am eager to learn and committed to developing my skills to contribute to any team or position with my strong work ethic and determination to succeed.
CLUB CLOSED DECEMBER 2024
WORKED AT RENO, NV LOCATION, THEN TRANSFERRED TO THE FRISCO, TX LOCATION IN MAY 2024
1 Customer Service Skills
-Outstanding interpersonal and communication skills
- Ability to handle customer inquiries and complaints effectively
- Experience in creating a positive customer experience
2 Teamwork and Collaboration
- Ability to work well in a team environment
- Experience collaborating with colleagues to achieve common goals
3 Time Management
- Strong organizational skills with the ability to prioritize tasks
- Experience managing multiple responsibilities in fast-paced environments
4 Problem-Solving Skills
- Ability to think quickly and make decisions under pressure
- Experience in resolving conflicts and finding solutions to challenges
5 Technical Skills
- Proficiency in using point-of-sale (POS) systems for order-taking and billing
- Knowledge of fitness equipment and safety protocols
6 Sales and Upselling
- Experience promoting products and services to enhance customer experience
- Ability to increase sales through effective communication and engagement
7 Health and Safety Awareness
- Knowledge of food safety and hygiene standards
- Understanding of fitness safety protocols and best practices
8 Adaptability
- Flexibility to adjust to changing environments and customer needs
- Willingness to learn new skills and take on additional responsibilities
9 Personal Attributes
- Strong work ethic and reliability
- Enthusiasm for fitness and healthy living
- Positive attitude and motivation to help others
10 Certifications
- CPR and First Aid certification
- Food Handler's Permit
- Fitness or Personal Trainer certifications