DERON M. THOMPSON
Bayville,NY
Summary
Results-driven Automotive General Manager with a track record of highly productive and efficient task completion. Skilled in strategic planning, operational management, and customer service excellence. Excel in communication, leadership, and problem-solving to drive team performance and achieve business goals.
Overview
12
12
years of professional experience
Work History
Automotive General Manager
Volvo Cars Glen Cove
Long Island, USA
11.2022 - Current
- Proven, results-driven Automotive General Manager with a strong record of leading high-performing teams, growing revenue, and optimizing fixed and variable operations.
- Adept at strategic planning, process improvement, and leveraging market insights to increase market share, profitability, and long-term dealership value.
- Revenue & Profit Optimization: Consistently increased annual net profitability post covid, averaging year over year net profitability growth of 28% maintaining a $1.75 million annual profit 3 years in a row.
- Leadership & Execution: Lead and motivate cross-functional teams in sales, service, and parts to exceed performance targets, streamline workflows, and enhance the customer experience.
- Strategic & Financial Management: Analyze market and store performance, identify growth opportunities, and execute initiatives that drive top-line revenue and bottom-line profitability.
- People Development & Culture: Build positive, high-accountability cultures by investing in training, coaching, and recognition, reducing turnover and strengthening employee engagement.
- Fixed Operations Leadership: Grew service department gross profit by 80% while maintaining above-market CSI and customer retention.
- Process Improvement (Sales, Service & Parts): Simplified and standardized processes to reduce bottlenecks, improve throughput, and increase profitability with a leaner headcount.
- Team Building & Retention: Lowered turnover by 25% through structured mentoring, performance recognition, and clear development pathways.
General Sales Manager
Volvo Cars Glen Cove
Glen Cove, USA
04.2022 - 11.2022
- Directly responsible for the overall sales and financial profitability of the new, used, and FI departments.
- Defined and implemented long and short-term goals with the management team; oversaw and directed daily operations of the sales department, policy implementation, advertising/promotions, and strategic direction.
- Set all-time high sales record for the store retailing 149 new vehicles in April 2022.
- Maintained position as the number one ranked Volvo dealer in the country for three straight years 2019-2023.
- Instrumental in net profits growth from $180,000 to $225,000 monthly for the store.
- Achieved Volvo's market objectives, Earning us the prestigious Excellence award for 2021.
Finance Manager
Volvo Cars Glen Cove
Glen Cove, USA
05.2019 - 04.2022
- Prepared and executed lease and finance contracts to ensure prompt and timely funding.
- Increased overall profitability by creating attractive product bundles and conducting market analysis to drive product and service sales.
- Forecasted and developed monthly reports to determine insights, profit, and product penetration targets.
- Actively participated in customer engagement to deliver world-class service and ensure retention for future business.
- Performed manager TOs to successfully close deals.
- Established programs and processes to ensure the company meets all compliance standards.
- Increased products per deal from 1 to 3 penetration.
- Increased PVR from $750.00 to $1,380.
- Improved compliance from 90% to 95%.
Sales Manager
Volvo Cars Glen Cove
Glen Cove, USA
02.2017 - 05.2019
- Hired, managed, trained, and performed evaluations for all staff members to ensure positive results.
- Executed sales and service programs, appraised trade-ins for re-sale, and defined monthly goals, successfully leading staff to exceed customer expectations and company goals.
- Monitored customer preferences and demands to align inventory with needs.
- Expanded local sales by 14% through outsourcing with local businesses.
- Increased new and used car sales from 1450 to 1600 and pre-owned 120 to 302 annually.
- Earned Volvo Excellence Award.
General Sales Manager
VOLVO CARS OF QUEENS
Queens, USA
01.2015 - 02.2017
- Recruited by the GM (former GM at Land Rover) for key leadership role in opening and building this new dealership; opened dealership with 16 new cars and 0 used.
- Planned and directed ordering for new and used vehicles; researched markets and competitors to ensure inventory met trends and customer demands; appraised preowned vehicles for re-marketability.
- Recruited, hired, trained, and mentored staff to maximize productivity and profitability.
- Fostered relationships with lenders to ensure financing options were available, verified outstanding rebate claims were submitted, and maintained full compliance with NYS in all activities.
- Increased sales from 205 new and 68 used in the first year to 520 new and 111 used.
- Increased profits from $250,000 first year to $715,000 in year two.
- Increased F&I average from $1000 to $1100.00.
- Increased customer satisfaction by 15% above national market standards for Volvo cars in the US.
- Maintained 96% CSI average.
Internet Sales Manager/Sales Associate
LAND ROVER OF LARCHMONT
Larchmont, USA
12.2013 - 01.2015
- Aggressively drove improvement in Internet sales.
- Built and cultivated lasting and trusting customer relationships through communication, engagement, and follow-up interactions.
- Educated customers about available products; recommended solutions based on customer needs.
- Increased cars sold from 127 to 179.
- Drove 50% increase in lead conversions from 30% to 45%.
- Reduced response time from 10 to 5 minutes.
Education
Bachelor of Arts -
College of New Rochelle
New Rochelle, NYSkills
- Social Media
- Dealertrack
- Reynolds & Reynolds
- Provision
- Basecamp
- ADP
- Microsoft Office Suite
- Adobe Photoshop
- Revenue optimization
- Strategic planning
- Process improvement
- Fixed operations management
- Market analysis
- Customer relationship management
- Inventory management
- Sales forecasting
- Employee training
- Problem solving
- Team leadership
- Effective communication
- Performance evaluation
- Conflict resolution
- Profit maximization
- Industry expertise
- Automotive industry
Additional Information
Social Media, Dealertrack, Reynolds & Reynolds, Provision, Basecamp ADP, Microsoft Office Suite, Adobe Photoshop,
Affiliations
ADOPT A FAMILY, Glen Cove, 01/01/18, Present,
Volunteer, Coat Drive Organizer, 01/17-PRESENT
Red Cross, Active Donor and Sponsor 01/22- PRESENT
Volunteer, Coat Drive Organizer, 01/17-PRESENT
Red Cross, Active Donor and Sponsor 01/22- PRESENT
Timeline
Automotive General Manager
Volvo Cars Glen Cove
11.2022 - Current
General Sales Manager
Volvo Cars Glen Cove
04.2022 - 11.2022
Finance Manager
Volvo Cars Glen Cove
05.2019 - 04.2022
Sales Manager
Volvo Cars Glen Cove
02.2017 - 05.2019
General Sales Manager
VOLVO CARS OF QUEENS
01.2015 - 02.2017
Internet Sales Manager/Sales Associate
LAND ROVER OF LARCHMONT
12.2013 - 01.2015
Bachelor of Arts -
College of New Rochelle