Deroya Lindsey
Grand Prairie
Summary
understanding customer needs in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Forklift Operator
KANN Enterprises
04.2024 - 12.2025
- Operated forklifts to transport materials efficiently within warehouse environment.
- Assisted in inventory management by tracking stock levels using warehouse management systems.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Call Center Representative
CMI Group
10.2021 - 04.2024
- Provided customer support via phone and chat, addressing inquiries efficiently.
- Participated in training sessions to enhance product knowledge and service skills.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Assisted in troubleshooting technical issues, enhancing user experience.
- Provided timely support to customers through phone and chat channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Insurance Account Representative
State Farm
07.2019 - 09.2021
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Education
High School Diploma -
Lamar High School
Arlington, TX06.2019
Skills
- Forklift operation
- Customer service
- Understanding customer needs
- Friendly, positive attitude
- Teamwork and collaboration
- Multitasking
Timeline
Forklift Operator
KANN Enterprises
04.2024 - 12.2025
Call Center Representative
CMI Group
10.2021 - 04.2024
Insurance Account Representative
State Farm
07.2019 - 09.2021
High School Diploma -
Lamar High School