Derra Moore

Slot Attendant

Western Village

08.2019 - Current

Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
Connected with guests on personal level to build loyalty.
Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
Dispensed machine payouts and provided change for players.
Troubleshot machine malfunctions and diagnosed root causes.
Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
Facilitated smooth transitions between shifts by communicating pertinent information clearly with incoming colleagues during shift changeovers.
Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
Repaired problems and maintained machines in good working order.
Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
Set up new loyalty memberships and updated existing accounts.
Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
Documented exchanges accurately, reconciled transactions and processed authorization forms.
Complied with gaming commission rules by verifying players' ages.
Protected cage from unauthorized access and monetary losses by consistently following security protocols.
Completed casino cage transactions on behalf of customers.
Monitored slot machines on casino floor for signs of fraud or player misuse.

Summary

Overview

Work History

Slot Attendant

Education

General Studies

Skills

Timeline

Slot Attendant

General Studies

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