Derrauna Calhoun
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Pharmacist
Walmart
08.2022 - 07.2023
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Maintained appropriate drug records and completed reports as necessary.
- Educated patients about possible drug interactions and gave special administration instructions.
Customer Service Representative
Etech
02.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Established knowledge of protocols, answering customer inquiries, and reducing wait times by 7+ minutes
- Provided primary customer support to internal and external customers.
Customer Service Representative
NTTA
06.2020 - 01.2021
- Answered 10+ calls per hour, exceeding target call rates by 16%
- Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews
- Set up new accounts
- Making account changes, and processing requests by answering the phone
Education
Diploma -
H Grady Spruce High School
Dallas, TX05.2020
Skills
- Collaborative
- Verbal Communication
- Patient
- Quick learner
- Motivated
- Friendly
- Well organized
- Customer Service
- Problem-Solving Ability
- Empathy
- Staff Training
- Technical Support and Assistance
- Data Entry
- Customer Support
- Outgoing Phone Calls
- Customer Account Updates
- Technical Troubleshooting
- Quality Assurance Optimization
- Microsoft Office
Timeline
Pharmacist
Walmart
08.2022 - 07.2023
Customer Service Representative
Etech
02.2021 - 07.2022
Customer Service Representative
NTTA
06.2020 - 01.2021
Diploma -
H Grady Spruce High School
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