Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Caleb Willis

Dallas,TX

Summary

College graduate with six years of experience in customer service, client relations, conflict resolution, and recent human resources experience achieving result-driven outcomes. Committed to joining an organization that promotes professional development, an inclusive environment, and strategic thinking to drive success. Ready to apply resilience, problem-solving abilities, and a track record of exceeding expectations to contribute towards achieving the company's goals.

Overview

8
8
years of professional experience

Work History

Human Resource Assistant

ZoDe LLC
01.2024 - Current
  • Implement HR strategies and initiatives aligned with the overall business strategy
  • Assess training needs to apply and monitor training programs
  • Ensure legal compliance throughout human resource management
  • Maintains client contact for premium payments
  • Responsible for tracking and solving billing issues, corresponding with clients
  • Receives, processes, and notifies customers of past and present bills
  • Finalize sales and collects necessary deposits
  • Document all customer inquiries and comments thoroughly and quickly
  • Effectively uses knowledge of company administrative procedures and software applications to complete tasks

Hospitality Security Officer

Texas Republic Bar
05.2023 - Current
  • Provide a welcoming atmosphere by developing and maintaining key relationships with customers and staff, by understanding their needs and providing solutions while ensuring guest safety
  • Deescalating conflicts with tact, emotional intelligence, and sound judgment
  • Liaising with management to uphold security best practices aligned with company values
  • Identify potential risks, threats, analyze security vulnerabilities, and develop mitigation strategies, to proactively maximize guest experiences
  • Handles loss prevention and claims handling by reporting incidents and gathering evidence for investigations

Player Development Intern

NBA G – League
06.2023 - 08.2023
  • Assisted in mentoring and developing players' skills and mindsets based on the coaching staff's vision
  • Built trust and rapport that supported an environment conducive to personal growth
  • Facilitated group discussions and conflict resolution among teammates
  • Monitored progress against benchmarks and suggested approaches for growth

Restaurant Service Assistant

Mamacitas
06.2017 - 11.2018
  • Cleared and reset tables efficiently while maintaining cleanliness and guest service standards
  • Delivered a seamless and enjoyable dining experience for guests
  • Attention to detail and the ability to work as part of a team in a fast-paced environment

Education

Bachelor of Science - Business Management

Dallas Christian College
12.2023

Skills

  • Strong Interpersonal Skills
  • Team player
  • Excellent time management skills
  • Effective Communication
  • Strategic Thinker
  • Human Resources
  • Problem-solving
  • Recruitment oversight
  • Data entry proficiency
  • Customer relationship management
  • Proficient in Microsoft Suites

Timeline

Human Resource Assistant

ZoDe LLC
01.2024 - Current

Player Development Intern

NBA G – League
06.2023 - 08.2023

Hospitality Security Officer

Texas Republic Bar
05.2023 - Current

Restaurant Service Assistant

Mamacitas
06.2017 - 11.2018

Bachelor of Science - Business Management

Dallas Christian College
Caleb Willis