Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Derreck Brown

Bronx

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Outreach Specialist

Department Of Homeless Services
11.2023 - Current
  • Assisted and guided landlords and brokers on proper inspection guidelines
  • Provided quality customer service to create and maintain a friendly environment by connecting with each landlord and Broker
  • Properly inputted all Inspections that were scheduled into excel spreadsheets.
  • Solved any problems landlords and brokers had with scheduling inspections or inspection outcome reports.
  • Utilized excel to input outcomes of over 20+ unit inspections daily.

Technical Operations Specialist

Altice, USA
01.2021 - 03.2023
  • Provide administrative support to business operation tools and systems, ensuring sales agents are equipped and sales applications are functioning to drive optimum sales results
  • Serve as first level triage to troubleshoot technical operations request from Sales teams
  • Report, analyze and track all call traffic and application issues

Operations Asst. Manager

TheTheory Worldwide LLC
03.2017 - 04.2020
  • Computed sales prices, total purchases for about 15-30 transactions a day and made sure all was entered and computed properly.
  • Communicated with over 50 customers a day to make them feel comfortable and trust our program.
  • Maintained knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices.
  • Inspected all financial items within the drawers to ensure precise data is recorded resulting in no inconsistencies.

Education

High School Diploma -

Bronx Leadership Academy 2
Bronx, NY
06-2012

Skills

  • Technical Support & Troubleshooting
  • Ticketing System
  • User Training & Support
  • Operating Systems Installation
  • Software Installation & Configuration
  • Customer Service
  • Windows
  • Linux
  • Domain Name System (DNS)
  • Networking
  • System Administration
  • Problem solving
  • Team-oriented
  • Organization

Websites

Certification

  • Merit America
  • Virtual
  • Google IT Support Professional Certificate
  • Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification
  • Additional Skill Development
  • Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts
  • 02/2023

Languages

Ga
Native or Bilingual

Timeline

Associate Outreach Specialist

Department Of Homeless Services
11.2023 - Current

Technical Operations Specialist

Altice, USA
01.2021 - 03.2023

Operations Asst. Manager

TheTheory Worldwide LLC
03.2017 - 04.2020

High School Diploma -

Bronx Leadership Academy 2

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Derreck Brown