Derreck Keidel
Eastlake
Summary
Versatile and dynamic, with a proven track record at Glenbeigh Hospital, enhancing client satisfaction and streamlining patient care processes. Showcasing exceptional problem-solving and communication skills. Adept at multitasking and collaboration, significantly contributing to team and departmental goals.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. A responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Counseling Assistant Supervisor
Glenbeigh Hospital
2086 St Rt 45, Rock Creek OH, 44084
02.2016 - 12.2024
- Provided direct in the moment patient care, including but not limited to. Crisis intervention, task requests, scheduling, follow-up appointments, and documentation.
- Communicating needs and information between upper management and clinical staff while making sure all tasks were taken care of in their respective order.
- Scheduling for the department.
- Excellent customer service.
- Multi department communication along with scheduled ,eetings.
- Contributed to continued professional development, attending workshops and trainings to enhance counseling skills.
- Provided crisis intervention services when needed, maintaining client safety and wellbeing.
- Increased client satisfaction by promptly addressing concerns and providing timely follow-up support.
- Maintained accurate and up-to-date case records, ensuring compliance with ethical guidelines and confidentiality requirements.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Relayed relevant patient care details to supervisory staff.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Contributed to the continuous improvement of counseling services by providing feedback on program evaluations and participating in quality assurance initiatives.
Delivery Driver
Jimmy John's
Youngstown, OH
04.2014 - 01.2016
- Made and delivered food to customers and business offices.
- Prepped and cleaned entire kitchen areas.
- Regular customer service
- Inventoried items fro stocking and restocking.
- Kept an invoice of all transactions throughout the week.
Roofer
Butch Klemic
Euclid, OH
01.2009 - 01.2014
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Cleaned up work areas upon completion of projects.
- Installed, repaired, and replaced single-ply roofing systems.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Removed and replaced gutters and gutter guards.
- Regularly sized and estimated total sales price of jobs.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH03-2028
High School Diploma -
Mentor High School
Mentor, OH05-2007
Skills
- Self-awareness
- Understanding communication effectiveness
- Client advocacy
- Motivational interviewing
- Multicultural competence
- Psychoeducational delivery
- Career guidance
- Team building
Timeline
Counseling Assistant Supervisor
Glenbeigh Hospital
02.2016 - 12.2024
Delivery Driver
Jimmy John's
04.2014 - 01.2016
Roofer
Butch Klemic
01.2009 - 01.2014
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Mentor High School