Derreck Keidel
Eastlake
Summary
Versatile and dynamic, with a proven track record at Glenbeigh Hospital, enhancing client satisfaction and streamlining patient care processes. Showcasing exceptional problem-solving and communication skills. Adept at multitasking and collaboration, significantly contributing to team and departmental goals.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. A responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Counseling Assistant Supervisor
Glenbeigh Hospital
02.2016 - 12.2024
- Provided direct in the moment patient care, including but not limited to. Crisis intervention, task requests, scheduling, follow-up appointments, and documentation.
- Communicating needs and information between upper management and clinical staff while making sure all tasks were taken care of in their respective order.
- Scheduling for the department.
- Excellent customer service.
- Multi department communication along with scheduled ,eetings.
- Contributed to continued professional development, attending workshops and trainings to enhance counseling skills.
- Provided crisis intervention services when needed, maintaining client safety and wellbeing.
- Increased client satisfaction by promptly addressing concerns and providing timely follow-up support.
- Maintained accurate and up-to-date case records, ensuring compliance with ethical guidelines and confidentiality requirements.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Relayed relevant patient care details to supervisory staff.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Contributed to the continuous improvement of counseling services by providing feedback on program evaluations and participating in quality assurance initiatives.
Delivery Driver
Jimmy John's
04.2014 - 01.2016
- Made and delivered food to customers and business offices.
- Prepped and cleaned entire kitchen areas.
- Regular customer service
- Inventoried items fro stocking and restocking.
- Kept an invoice of all transactions throughout the week.
Roofer
Butch Klemic
01.2009 - 01.2014
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Cleaned up work areas upon completion of projects.
- Installed, repaired, and replaced single-ply roofing systems.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Removed and replaced gutters and gutter guards.
- Regularly sized and estimated total sales price of jobs.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH03-2028
High School Diploma -
Mentor High School
Mentor, OH05-2007
Skills
- Self-awareness
- Understanding communication effectiveness
- Client advocacy
- Motivational interviewing
- Multicultural competence
- Psychoeducational delivery
- Career guidance
- Team building
Timeline
Counseling Assistant Supervisor
Glenbeigh Hospital
02.2016 - 12.2024
Delivery Driver
Jimmy John's
04.2014 - 01.2016
Roofer
Butch Klemic
01.2009 - 01.2014
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Mentor High School
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