Derrek Crump
Portage,MI
Summary
Industrious Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with multiple markets and proactive in capturing new customers and business opportunities.
Overview
26
26
years of professional experience
Work History
Assistant Center Manager
Octapharma Plasma
03.2023 - Current
- Direct Daily Operation
- Ensure compliance with facility SOP’s, State and Federal (FDA) Rules and Regulations, OSHA requirements and CLIA requirements
- Performs opening and closing duties
- Conducted monthly staff meetings and documentation
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels
- Hires, motivates and evaluates center personnel based on established guidelines
- Provides leadership for employee relations through effective communication, coaching, training and development.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Spearheaded staff training and development initiatives to ensure high-quality service delivery.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined daily operations for increased efficiency by implementing new organizational strategies.
Assistant Center Manager
CSL Plasma
04.2017 - 03.2023
- Assisting center manager in supervising day-to-day operations of center as well as in the absence of the Center Manager, obtaining authority of the overall center operations, production goals, monitor net yields and implement improvement plans as required
- Ensuring on-going improvements and acting as liaison with all corporate functions to ensure center compliance and performance
- Meeting daily, weekly, and monthly deadlines while maintaining operational records
- Collect and analyze data to maintain and improve center quality, efficiency, and profitability, implement corrective action plans as needed
- Observed KPIs and acted on different items to increase daily donor attendance numbers by 25% to reach pre-Covid daily donor attendance while maintaining consistent new donor applicant rates
- Collaborate with center quality as well as the center manager to ensure compliance with all SOPS and applicable federal guidelines.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Spearheaded staff training and development initiatives to ensure high-quality service delivery.
Territory Manager
ORKIN
01.2015 - 01.2017
- Successfully managed 5 direct reports, including interviewing, selection, and performance reviews
- Management of scheduling, routing, and inventory management
- Provided excellent communication skills and ability to work in a fast-paced environment
- Build and maintain good customer relations, increased customer retention by 20% for 2016 and 2017 through route completion with technicians and customer service, and sales
- Document all work performed in compliance with regulatory standards.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Conducted regular market analysis to identify new opportunities for territory sales growth.
Corporate Recruiter
TERMINIX
01.2013 - 01.2016
- Selected by President of the company to manage, control, and set guidelines for corporate recruiting of high-quality talent while traveling and performing interviews at all locations.
- Enhanced candidate pool by implementing advanced sourcing techniques and utilizing various recruitment channels.
- Streamlined the hiring process by collaborating with department managers to develop accurate job descriptions and requirements.
- Reduced time-to-fill for open positions by establishing efficient interview scheduling procedures.
Service Manager
TERMINIX
01.2013 - 01.2016
- Managed pest control service operations at Terminix branch including hiring, training, payroll, fleet management, and management of the customer base with a goal of growth through quality and sales.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Facilities Management Regional Director
SSC SERVICE SOLUTIONS
03.1998 - 01.2006
- Managed 43 accounts for malls and hospitals division in North and South Carolina
- Directed day-to-day financial planning, fiscal control, human resources management, and customer support for 350 staff supporting 7,000 nationwide
- Annually developed budgets and maintained continuous control through review of Profit and Loss statements
- Maintained multiple levels of continuous customer support – Top 10% in customer satisfaction for 2004
- Established training procedures, policies, and quality control.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Education
Bachelor of Business Administration -
College of Business, Missouri Western State University
St. Joseph, MO05.1997
USAF Veteran -
Skills
- Marketing knowledge
- Team building expertise
- Decision-making capabilities
- Staff Leadership
- Health and safety compliance
- Facility Maintenance
- Operations Oversight
- Staffing
- KPI Tracking
- Financial Oversight
- Operations Management
- Cost Control
- Recruitment
Timeline
Assistant Center Manager
Octapharma Plasma
03.2023 - Current
Assistant Center Manager
CSL Plasma
04.2017 - 03.2023
Territory Manager
ORKIN
01.2015 - 01.2017
Corporate Recruiter
TERMINIX
01.2013 - 01.2016
Service Manager
TERMINIX
01.2013 - 01.2016
Facilities Management Regional Director
SSC SERVICE SOLUTIONS
03.1998 - 01.2006
Bachelor of Business Administration -
College of Business, Missouri Western State University
USAF Veteran -
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