Derrek Flacco
Millville,NJ
Summary
Dynamic Branch Manager at Orkin Pest Control with a proven track record in driving revenue growth and enhancing customer retention. Skilled in team development and operational efficiency, I excel in mentoring staff and implementing process improvements, ensuring compliance and high customer satisfaction. Committed to community engagement and fostering strong relationships.
Overview
19
19
years of professional experience
Work History
Branch Manager
Orkin Pest Control
New Castle, Delaware
01.2023 - Current
- Oversee daily operations, lead and motivate a team of technicians and other staff, provide training and development opportunities, and hold the team accountable for results.
- Ensure customer satisfaction, address customer issues, and implement strategies to improve customer retention.
- Drive revenue growth, manage the branch's P&L statement, and ensure profitability by effectively managing expenses and investments.
- Identify and implement process improvements, optimize operational workflows, and ensure compliance with company and industry standards.
- Contribute to community service initiatives and build strong relationships with local businesses and residents.
- Participate in the hiring process, provide ongoing training and development for staff, and mentor team members.
Pest Control Technician
Orkin Pest Control
Cherry Hill, NJ
05.2018 - Current
- Thoroughly examine properties to locate and identify potential pest problems, including current and potential infestations.
- Apply appropriate pest control methods, using baits, traps, and other treatments to control or eliminate pests.
- Inform customers about pest control measures and prevention techniques to avoid future infestations.
- Document all service-related activities and use provided hand-held devices for accuracy and speed.
- Communicate with customers to ensure satisfaction and address their concerns.
- Determine the most effective and efficient pest control solutions for each customer's needs.
- Ability to safely use ladders, access crawl spaces and attics, and lift up to 50 lbs.
- Ability to work independently and effectively communicate with customers and team members.
Service Manager
Wawa Food Markets
Manahawkin, NJ
03.2006 - 05.2010
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Monitored employee performance through key metrics analysis.
- Hired and trained service department staff to drive performance.
- Defined department goals and monitored performance to direct and enhance daily operations.
- Guided department employees on changes from management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and mentored team members to provide hospitable, professional service while adhering to service models.
Manager/Head of Security
PRBA CORP
Atlantic City, NJ
08.2010
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
- Oversaw management and maintenance of security-related tools, documents, standards and processes to maintain compliant infrastructure.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored and secured building entrances to prevent unauthorized entry.
- Operated surveillance cameras, monitors and other equipment.
- Responded to emergency situations quickly to minimize risk and injury.
- Reported violations and suspicious behavior, in writing or verbally.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Observed patrons and customers to quickly address security situations.
Education
High school Diploma -
Southern Regional High school
Manahawkin, NJ01.2006
Skills
- Leadership
- Team development
- Effective communication
- Customer service
- Problem solving
- Data analysis
- Decision-making
- Customer relationship management
- Understanding of financial principles
- P&L statements
- Business strategy
- Operational efficiency
- Revenue management
- Team leadership
- Customer retention strategies
- Inventory management
- Employee training
- Process improvement
- Safety compliance
- Problem resolution
- Performance monitoring
- Community engagement
- Mentorship and coaching
- Problem-solving abilities
Timeline
Branch Manager
Orkin Pest Control
01.2023 - Current
Pest Control Technician
Orkin Pest Control
05.2018 - Current
Manager/Head of Security
PRBA CORP
08.2010
Service Manager
Wawa Food Markets
03.2006 - 05.2010
High school Diploma -
Southern Regional High school
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