Derrek Gordon
Customer Service
Salem,OR
Summary
Compassionate caregiver with extensive experience at California Health and Human Services, adept at enhancing patient comfort and safety through effective communication and meticulous care plan adherence. Proven ability to build strong relationships while providing daily living assistance and meal preparation, ensuring optimal health outcomes and fostering independence.
Experienced non-medical Care Provider offering [Number] years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Compassionate [Job Title] assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2025
2025
years of professional experience
4
4
Certifications
Work History
Caregiver
California Health and Human Services
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Completed regular check-ins and progress report for each client.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Assisted with daily living activities, running errands, and household chores.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Liaised with key accounts to deliver targeted administrative household support.
Office Associate/Customer Service Representative
ManpowerGroup/Wollberg Michelson
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed smooth processing of [Type] paperwork to support office productivity.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed and maintained spreadsheets in [Software] to track and chart information such as [Type] and [Type].
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Facilitated smooth communication between various departments, resolving conflicts efficiently and promoting a collaborative work environment.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
- Enhanced workflow through the implementation of effective document management systems, leading to reduced processing times for paperwork.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
Carel Turner
10.2022 - 06.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Liaised with key accounts to deliver targeted administrative household support.
Education
No Degree - Business Administration/Computer Science
City College of San Francisco
San Francisco, CA06-1984
Skills
Elderly care
Basic housekeeping
Patient companionship
Patient care
Meal preparation
Adaptability and flexibility
First aid and safety
Dependable and responsible
Documentation
Daily living assistance
Multitasking and organization
Housekeeping
Care plan adherence
Compassionate care
Problem-solving
Medication and appointment reminders
Certification
PCW - Personal Care Worker
California Fire & Casualty Insurance License
I changed professions and let my license expire because it was no longer being utilized in. The same Or similar capacity.
Timeline
Caregiver
Carel Turner
10.2022 - 06.2024
Caregiver
California Health and Human Services
Office Associate/Customer Service Representative
ManpowerGroup/Wollberg Michelson
No Degree - Business Administration/Computer Science
City College of San Francisco
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