Derrek McIntosh
Louisville,KY
Summary
Dynamic Client Care Specialist with a proven track record at Addiction Recovery Center, excelling in customer relations and document analysis. Delivered trauma-informed support, enhancing client engagement and recovery outcomes. Skilled in application processing and training, I fostered collaboration and improved care plans, ensuring compliance with HIPAA standards while maintaining high-quality service.
Overview
10
10
years of professional experience
Work History
Client Care Specialist Medical Specialist
Addiction Recovery Center
09.2023 - Current
- Delivered empathetic, trauma-informed support to clients navigating addiction recovery, fostering trust and engagement.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans aligned with recovery goals.
- Conducted intake assessments, monitored client progress, and documented case notes in compliance with HIPAA standards.
- Educated clients and families on available resources, coping strategies, and relapse prevention techniques.
- Facilitated group sessions focused on emotional regulation, life skills, and peer support.
- Responded to high-volume client inquiries via phone, email, and live chat, prioritizing urgent needs and maintaining professionalism.
- Trained new staff on center protocols, motivational interviewing techniques, and client engagement strategies.
- Coordinated referrals to external providers, including mental health, housing, and medical services.
- Supported medication management and assisted with basic clinical procedures under supervision.
- Maintained accurate records using electronic health systems and contributed to quality improvement initiatives.
Foam Industerial Tire Filler
Marco Industerial
03.2016 - 10.2021
- Operated specialized foam-filling equipment to inject polyurethane compounds into industrial and mining tires, ensuring consistent fill levels and structural integrity.
- Monitored product quality throughout the filling process, inspecting for leaks, voids, and material consistency to meet strict performance standards.
- Conducted routine maintenance and calibration of filler machinery to prevent downtime and extend equipment lifespan.
- Collaborated with production teams to streamline workflow, reduce waste, and improve turnaround times for custom tire orders.
- Trained new employees on safety protocols, equipment operation, and foam handling procedures in compliance with OSHA regulations.
- Managed inventory of foam materials, liners, and tire components, coordinating with suppliers to maintain adequate stock levels.
- Documented production data, machine settings, and quality control results using digital tracking systems.
- Participated in continuous improvement initiatives, contributing ideas to enhance filler efficiency and reduce material costs.
- Responded quickly to equipment malfunctions, performing troubleshooting and minor repairs to maintain production schedules.
- Maintained a clean and organized work environment, adhering to sanitation guidelines and environmental safety standards.
Education
High School Diploma -
Lee County High School
Beattyville, KYSkills
- Customer relations
- Application processing
- Document analysis
- Document review
Timeline
Client Care Specialist Medical Specialist
Addiction Recovery Center
09.2023 - Current
Foam Industerial Tire Filler
Marco Industerial
03.2016 - 10.2021
High School Diploma -
Lee County High School