Derrell Hall
Wills Point,TX
Summary
Accomplished Store Manager with a proven track record at O'Reilly Automotive Inc, enhancing customer satisfaction and loyalty through expert problem-solving and outstanding communication. Skilled in inventory control and team leadership, I excel in streamlining operations and mentoring staff to exceed targets. My strategic approach and relationship-building prowess ensure operational excellence and positive customer relations.
Overview
17
17
years of professional experience
Work History
Store Manager
O Reilly Automotive Inc
03.2022 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service Manager
Walmart
03.2021 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Lead Man/Foreman
Hunker Renovations
03.2007 - 04.2017
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Evaluated incoming materials for quality and amounts ordered.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Reviewed project details to specify correct materials and equipment for job sites.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Established clear priorities and production quality standards.
- Monitored usage of supplies and materials to establish cost effective operations.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
Education
GED -
Terrell High School
Terrell, TXSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Inventory Control
- Recruitment and hiring
- POS Systems
- Team motivation
- Operations Management
- Store displays
- Policies and Procedures
- Staff Supervision
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Relationship building and management
- Strategic thinker
- Operations
Timeline
Store Manager
O Reilly Automotive Inc
03.2022 - 04.2024
Customer Service Manager
Walmart
03.2021 - 03.2022
Lead Man/Foreman
Hunker Renovations
03.2007 - 04.2017
GED -
Terrell High School