Derrell "Ashley" Martin
Fort Payne,AL
Summary
Driven Inside Service Technician with a proven track record at Samuel Packaging Systems Group, specializing in installation and repair, and known for exceptional customer service. Excelled in reducing equipment downtime, enhancing safety protocols, and mentoring junior technicians. Skilled in troubleshooting with minimal supervision, achieving significant improvements in operational efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
Inside Service Technician
Samuel Packaging Systems Group
2014.04 - Current
- Assemble/Repair 7-12 Machines Daily.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Evaluated systems according to predetermined checklist and noted issues.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Streamlined inventory management for parts and supplies, maintaining optimal stock levels to prevent project delays.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Checked, repaired and repacked survival equipment to meet specifications.
Service Technician
Joe Scott and Associate
2012.06 - 2024.04
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Simultaneously worked on anywhere from 3-5 jobs at the same time.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
- Diagnosed and repaired problems with electrical and mechanical systems.
Handtool Repair Technician
GO Packaging
2010.01 - 2012.05
- Diagnose/Repair 5-10 hand-tools daily.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Repaired and tested electronic circuit boards, wiring and components.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Optimized inventory management, ensuring all necessary repair parts were readily available without overstocking.
- Tested systems, noting issues and completing preventive maintenance.
- Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
Education
Associate of Science - Business
Northeast Alabama Community College
Rainsville, AL01.2017
Associate of Arts - Music
Northeast Alabama Community College
Rainsville, AL01.2017
Skills
- Installation and Repair
- Preventive Maintenance
- Hand tool knowledge
- Power tool proficiency
- Repair Techniques
- Documentation And Reporting
- Work with Minimal Supervision
- Valid Driver's License
- Customer Service
- Mechanical abilities
- Troubleshooting skills
Timeline
Inside Service Technician
Samuel Packaging Systems Group
2014.04 - Current
Service Technician
Joe Scott and Associate
2012.06 - 2024.04
Handtool Repair Technician
GO Packaging
2010.01 - 2012.05
Associate of Science - Business
Northeast Alabama Community College
Associate of Arts - Music
Northeast Alabama Community College
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