Derrell W.L Wade
Bronx Parent Housing Network
Bronx,NY
16
years of professional experience
1
Certification
Customer-centric professional with a proven track record in client service, communication, and problem-solving. Consistently delivers exceptional support through strong relationship-building and precise data management. Adept at swiftly adapting to dynamic environments, collaborating effectively with diverse populations, and managing multiple responsibilities. Possesses extensive experience in sales, retail, customer service, and telecommunications, with each role honing transferable skills that contribute to being a well-rounded candidate. Prepared to leverage these capabilities to drive success in any customer-focused position.
Work History
Resident Aide
3 Years 7 Months- Served clients professionally and respectfully by responding to daily inquiries and managing day-to-day service needs effectively.
- Reviewed and processed new client intake details accurately; maintained updated records and current daily census information.
- Presented appointment details and documentation mail to clients clearly, including available resource information.
- Coordinated bed assignment schedules and updated patient records accurately to support operations in high-volume environment.
- Supplied clothing and personal care items alongside other resources, ensuring customer-focused service delivery.
- Collaborated with staff to triage and resolve client needs efficiently and appropriately, improving end-to-end service delivery.
- Sustained accuracy by reviewing sensitive information and completing daily documentation with strong attention to detail and compliance alignment.
After School Counselor
1 Year 2 Months- Cultivated positive relationships with students, families, and staff through consistent communication and engagement.
- Developed and led activities and special events tailored to individual interests and needs.
- Communicate instructions clearly while keeping participants engaged and motivated.
- Manage multiple activities and responsibilities in a busy, team-oriented environment.
- Adapt communication and approach to work effectively with individuals from different backgrounds and age groups.
- Exhibited leadership, organization, creativity, and problem-solving skills daily.
Teacher Assistant
8 Months- Supported teachers and students by creating a welcoming, safe, and organized environment that fostered learning.
- Developed positive relationships with students, families, and coworkers through effective communication and community outreach initiatives.
- Participated in lessons and activities designed to encourage active participation and engagement.
- Managed groups of students, coordinating schedules and facilitating smooth transitions to enhance classroom dynamics.
- Developed positive relationships with students, families, and coworkers through communication and community outreach.
- Followed safety procedures and organizational policies consistently.
Security Guard
7 Months- Monitored surveillance systems and controlled access for residents and guests.
- Monitored property and promptly addressed resident questions, concerns, and incidents to ensure safety and satisfaction.
- Provided professional customer-facing service to residents, visitors, and building personnel.
- Maintained detailed documentation of incidents and accidents to support effective response and reporting.
- Maintained detailed incident and accident documentation.
- Operated independently during overnight shifts, demonstrating strong attention to detail and responsibility for overall security.
Dietary Aide
1 Year 11 Months- Prepared and delivered meals efficiently while maintaining accuracy and attention to individual requirements.
- Collaborated with medical staff to ensure accurate addressing of patient nutritional needs.
- Prepared and delivered meals with attention to individual requirements, ensuring adherence to dietary guidelines.
- Assisted with food preparation, kitchen operations, stocking, cleaning, and equipment maintenance.
- Followed health, sanitation, and safety standards consistently.
- Fostered a positive and respectful patient experience in a healthcare environment through attentive service.
Education
High School Diploma
Associate of Science - Criminal Justice
Skills
Client Support Training
Client Relations & Relationship Building
Needs assessment
Sales support
High-volume work
Front desk operations
Dietary Compliance
Safety compliance
Microsoft Office
Office Suite
Team leadership
Supervisory Experience
Leadership
Adaptability
Prioritization & Organization
Fast-Paced Settings
Active communication
Conflict resolution
Youth Engagement
Data Collection
Hospitality
Fast-Paced Settings
Accomplishments
- Built and maintained positive client relationships by effectively assisting with ADL skill and addressing client needs.
- Documented and resolved client issues promptly, resulting in improved client satisfaction and service outcomes.
- Strengthened client retention by providing accurate, efficient, and responsive service.
- Trained and supported new staff members on effective client communication, service standards, and relationship management.
Certification
- Security Guard License
- Licensed Fire Guard
- Licensed Driver
- Licensed Food handler
Timeline
Resident Aide
Bronx Parent Housing Network
03.2023 - CurrentRead More
Teacher Assistant
Lil’ Inventors
10.2021 - 06.2022Read More
After School Counselor
MMCC BEACON
04.2021 - 06.2022Read More
Security Guard
Madison Security Group Inc.
11.2013 - 06.2014Read More
Dietary Aide
Sprain Brook Manor
10.2010 - 09.2012Read More
Bronx Adult Learning Center
High School Diploma
Read More
Bronx Community College (Some College)
Associate of Science from Criminal Justice
Read More
Recognized for Excellence in
- Excellent time and attendance
- Collaboration with team and supervisory staff to successfully meet company's goal(s).
- Conflict Resolution
- Going above and beyond the expectations set to sustain clientele.
- Being able to take constructive feedback and implement feedback speedily.
Personal Information
I have a particular interest in health, fitness, and holistic living. I volunteer my free time to helping others achieve their health, fitness, and dietary goals. I also regularly donate to individuals experiencing homelessness and find great fulfillment in helping others access basic necessities, including housing, food, and clothing.
Personal and Professional
References Available Upon Request.