Derrian Walton
Pearland,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Trainer
University Of Texas At Austin
08.2019 - 02.2022
- Implemented diverse instructional methods, optimizing trainee engagement.
- Introduced standardized training for cohesive learning environments.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Server/Crew Trainer
Halal Bros
06.2019 - 02.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Processed orders and sent to kitchen employees for preparation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service/Sales Associate
Houston Museum Of Natural Science
05.2015 - 01.2020
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Sociology
University of Texas At Austin
Austin, TX05.2021
Skills
- Instrumentation
- Special Needs Clientele
- Materials Organization
- Planning and coordination
- Creative Problem-Solving
- Payment Collection
- Clear Communication
- Workshop coordination
- Team Exercises
- New Hire Training
- Decision-Making
- Creative Solution Development
Timeline
Trainer
University Of Texas At Austin
08.2019 - 02.2022
Server/Crew Trainer
Halal Bros
06.2019 - 02.2022
Customer Service/Sales Associate
Houston Museum Of Natural Science
05.2015 - 01.2020
Bachelor of Science - Sociology
University of Texas At Austin