Derrica Holmes
Deep Run,NC
Summary
Resourceful professional with over 10 years in warehouse operations, equipment installation, and customer service. Expertise in package processing, quality inspection, and order management enhances operational efficiency and productivity. Committed to maintaining safety and quality standards while adapting to evolving processes.
Overview
12
12
years of professional experience
Work History
Interim Driver Trainer
Amazon
09.2024 - Current
- Conducted hands-on training sessions, emphasizing best practices in vehicle operation and safety protocols.
- Implemented safety programs that reduced incidents and promoted a culture of compliance among drivers.
- Evaluated driver performance through regular assessments, providing constructive feedback for improvement.
- Developed training materials for new drivers to enhance safety and operational efficiency.
Lead Installation Technician
NPSG Global
07.2020 - 08.2024
- Led installation projects, ensuring adherence to safety and quality standards.
- Trained and mentored junior technicians, enhancing team performance and efficiency.
- Coordinated scheduling of installation tasks, optimizing resource allocation and workflow.
- Conducted site assessments to determine installation requirements and feasibility.
- Collaborated with cross-functional teams to resolve technical issues swiftly and effectively.
- Managed inventory of tools and materials, ensuring readiness for upcoming projects.
Customer Service Representative
Convergys, AT&T
02.2017 - 06.2020
- Managed high-volume call environments while maintaining quality service standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer support processes.
- Trained new representatives on operational procedures and customer service protocols.
- Implemented feedback mechanisms to improve service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server/Host
Chef & the Farmer
05.2014 - 01.2017
- Managed reservations and seating arrangements to maximize capacity
- Coordinated dining room flow to enhance guest experiences and optimize service efficiency
- Trained new staff on customer service protocols and menu knowledge
- Maintained cleanliness and organization of dining areas to ensure compliance with health standards
- Collaborated with kitchen staff to streamline order delivery and reduce wait times
Education
High School Diploma -
Kinston High School
KinstonSkills
- Driver assessment
- Vehicle inspection
- Compliance management
- On-the-job training
- Instructional skills
- Driver performance evaluation
- Problem-solving
- Teamworkkkk and collaboration
- Customer needs management
- Attention to detail
- Multitasking
- Reliability
- Adaptability and flexibility
- Teamwork and collaboration
- Computer proficiency
- Critical thinking
Accomplishments
- Learning Ambassador
- RCRA Hazardous Waste Training
- Supervised team of 8 staff members.
- Box Truck Liftgate Operator
- Culture Building
- Conflict Resolution
Timeline
Interim Driver Trainer
Amazon
09.2024 - Current
Lead Installation Technician
NPSG Global
07.2020 - 08.2024
Customer Service Representative
Convergys, AT&T
02.2017 - 06.2020
Server/Host
Chef & the Farmer
05.2014 - 01.2017
High School Diploma -
Kinston High School