Derrica Houston
Memphis,TN
Summary
Highly motivated and experienced professional with a proven track record of success in remote work such as email and chat, data entry and customer service representative. Skilled in communication, time management, and technology. Proficient in Microsoft Office, Google Suite, and various collaboration tools.
Overview
9
9
years of professional experience
Work History
Inside Sales Associate
PCI
08.2022 - 06.2023
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Answered customers' questions regarding products, prices and availability.
- Identified consumer interests and key market identifies for new accounts.
Customer Service Representative
Amazon Inc
11.2020 - 08.2022
- Handle customer inquiries and resolve issues via phone, email, and chat.
- Work independently in a remote setting with minimal supervision.
- Meet and exceed productivity and quality standards
- Stay up to date on product knowledge
- Defuse irate customers
- Update customer service database, submit refunds, and redeliveries.
- Resolved customer issues and concerns with empathy and effective solutions.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Data Entry Clerk
AT&T
01.2018 - 05.2020
- Enter customer information, orders, and payments into database with high accuracy and efficiency.
- Manage and maintain accurate records and reports.
- Collaborate with team members to resolve data discrepancies and improve data quality.
- Meet and exceed productivity and quality standards
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Entered data into various software systems and databases.
- Assisted with data cleaning and data processing
Chat Support Specialist
Xfinity
06.2014 - 01.2018
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support or email.
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Resolve customer issues and concerns with empathy and effective solutions.
- Utilize chat software platforms to manage multiple conversations simultaneously.
- Collaborate with team members to resolve complex customer issues.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Education
High School Diploma - undefined
Frayser High School
1530 Dellwood Ave, Memphis TN 381342010
Skills
- Multitask Across Multiple Channels
- Technical Knowledge
- Experience with chat software platforms like LiveChat, Freshdesk, and Zendesk
- CRM Software
- Accurate Record Keeping
- Remote work and telecommuting
- Microsoft Office and Google Suite
- Collaboration tools like Slack, Zoom, and Trello
- Time management and organization
- Self-motivation and independence
- Data entry and management
- Strong communication and teamwork skills
Timeline
Inside Sales Associate
PCI
08.2022 - 06.2023
Customer Service Representative
Amazon Inc
11.2020 - 08.2022
Data Entry Clerk
AT&T
01.2018 - 05.2020
Chat Support Specialist
Xfinity
06.2014 - 01.2018
High School Diploma - undefined
Frayser High School