Derrick Agana
Silverdale,Washington
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
Work History
Bar Manager
Maynard's Restaurant
08.2019 - 10.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Restaurant Supervisor
Clearwater Casino
02.2019 - 08.2019
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
General Manager
Blue C Sushi
12.2017 - 01.2019
- Managed employee reviews, training, and schedules.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
Assistant Manager
Shari's Cafe And Pies
10.2016 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Education
Associate of Arts - General Studies
Olympic College
Bremerton, WASkills
- Regulatory Compliance
- Bar Management
- Cost Control
- Rule Enforcement
- New Employee Hiring
- Menu Development
- Schedule Coordination
- Operations Management
- Staff Management
- Customer Engagement
- Supervisory Skills
- Shift Management
- Complaint Resolution
- Recipes and Menu Planning
- Point of Sale (POS) System Operation
Timeline
Bar Manager
Maynard's Restaurant
08.2019 - 10.2023
Restaurant Supervisor
Clearwater Casino
02.2019 - 08.2019
General Manager
Blue C Sushi
12.2017 - 01.2019
Assistant Manager
Shari's Cafe And Pies
10.2016 - 12.2017
Associate of Arts - General Studies
Olympic College