DERRICK ANSLEY

• Monitored system for outages to ensure uninterrupted operations.
  Verified and performed switching and hotline tags for operational crews.
  Reported system issues to appropriate personnel for prompt resolution.
  Modeled switching scenarios to enhance system reliability.
  Assisted crews in navigating outage-related problems efficiently.
  Monitored security cameras and alarms to maintain safety standards.
  Provided customer support for outage issues, ensuring swift resolutions.
  Checked customer accounts during after-hours to facilitate reconnections and service quality.

I have 15 years experience in building and maintaining power lines. The job requires me to work with our customers to ensure great customer service. I am currently a crew leader and I make sure that the job is done safely, correctly, and in a timely manner.

My job was to read electric meters, do service work, and work cutoffs for non pay. My main focus was accuracy, safety, and great customer service.

I was trained in every area in the plant. If anyone was ever out from the order fillers to the supervisors I was able to fit in seamlessly. I made sure that I stayed up to date with my knowledge in all departments, so that I would be able to perform every task that I was given.