Derrick Barnes
Brooklyn,NY
Summary
I'm a 19-year-old college junior who grew up in Brooklyn, NY. My hobbies include playing basketball, bike riding, skateboarding, movie watching, and reading. As a reliable and upbeat barista and sales associate, I was successful at improving customer loyalty, satisfaction and promoting purchases with consultative techniques and diligent attention to individual needs. I believe I've amassed significant skills that can allow us to prosper in an environment. Being skilled at multitasking and possessing a work ethic second to none and a team-first philosophy, I can guarantee that I am the perfect prospect.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Madewell
12.2023 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Intern
FDNY
06.2023 - 08.2023
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Facilitated successful completion of projects from concept to launch.
- Provided project progress updates and proposed solutions to issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Starbucks Barista
Starbucks
08.2022 - 06.2023
- I take it upon myself to be the voice for my coworkers and customers allowing for fair and equal treatment of all
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Helped management keep adequate supply on hand by notifying of shortages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- In the absence of a supervisor or manager I step up frequently to lead my coworkers to a successful day.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
High school diploma -
Brooklyn College Academy
Brooklyn, NYBachelor's degree - Business Administration
CUNY Medgar Evers College
Brooklyn, NY2025
Skills
- Administrative tasks
- Operations support
- Administrative support
- Team collaboration
- Outstanding communication skills
- Talented leader
- Database Management
- Client Relationships
- Order Processing
- POS System Operation
- Sales Goals Attainment
- Data accuracy
Timeline
Retail Sales Associate
Madewell
12.2023 - Current
Intern
FDNY
06.2023 - 08.2023
Starbucks Barista
Starbucks
08.2022 - 06.2023
High school diploma -
Brooklyn College Academy
Bachelor's degree - Business Administration
CUNY Medgar Evers College