Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick Barnett

Fort Worth,TX

Summary

Dynamic leader with a proven track record at National Entertainment Network, adept in service operations oversight and fostering effective team collaboration. Excelled in enhancing customer satisfaction and safety through strategic improvements and efficient resource management. Skilled in decision-making and supportive demeanor, significantly boosting team productivity and operational efficiency.

Overview

19
19
years of professional experience

Work History

Field Service Manager

National Entertainment Network
01.2006 - Current
  • Led team of up to 12 field service specialist in field operations.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed
  • Provided support and guidance for professional development.
  • Increased team productivity with effective scheduling and resource allocation.
  • Streamlined field operations for improved efficiency and reduced response times.
  • Maximized resource utilization by reallocating personnel based on workload demands and skillsets.
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Improved safety records through rigorous enforcement of industry regulations and best practices.
  • Installed and provided technical support for equipment.
  • Spearheaded process improvement initiatives to reduce service costs.
  • Enhanced customer satisfaction by promptly addressing and resolving service issues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Education

G. W. Carver High School
New Orleans, LA
05-1993

Skills

  • Supportive Demeanor
  • Service Excellence
  • Consistent Dependability
  • Workflow Coordination
  • Decision-making
  • Service Operations Oversight
  • Effective Team Leadership
  • Effective communication
  • Effective Team Collaboration

Timeline

Field Service Manager

National Entertainment Network
01.2006 - Current

G. W. Carver High School

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Derrick Barnett