Derrick Bell

Utilized newly acquired Master's degree to advance from previous position to added leadership role within the same company.

• Analyzes existing information systems and applications to identify weaknesses and develop opportunities for improvements and may evaluate and provide recommendations for new application packages.
• Maximized performance over 5% by monitoring daily activities and mentoring team members.
• Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
• Created organizational structures to improve accounting and finance functions.
• Trained new and existing staff members in various financial procedures to prepare for job requirements.

• Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
• Crafted intelligent, professional responses to emailed and web chat customer questions.
• Troubleshot problems with software, hardware and networking for users.
• Recognized escalation needs and connected customers with advanced support staff.
• Diagnosed and troubleshot hardware, software and network issues.
• Increased sales by over 12 %.

• Achieved Most Valuable Associate Award for highest purchase and customer retention with 78% conversion rate.
• Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
• Assessed business processes and identified ways to boost improvement.
• Lead developing meetings with 200-person multifunctional teams on consumers needs and market trends improving client results.

• Instituted improvements across 125-person team operations, increasing productivity by 80%.
• Documented and communicated timely claims information while supporting accurate outcomes.
• Created positive working environment where employees felt valued.
• Established team priorities, maintained schedules and monitored performance.
• Identified plans and resources required to meet project goals and objectives.