Derrick Bentley
Milwaukee,WI
Summary
Resourceful and solutions-oriented IT professional with over 5 years of hands on experience in hardware maintenance, system optimization, network support, and user training. Adept at identifying and resolving technical issues efficiently while delivering exceptional end-user support. Passionate about using technology to support organizational success, particularly in education environments. Committed to continuous learning and applying new technologies to drive innovation and productivity.
Overview
7
7
years of professional experience
Work History
Freelance IT Support Technician
Self-Employed
Milwaukee, WI
06.2018 - Current
- Built custom desktop PCs tailored to clients' professional or gaming needs.
- Delivered remote tech support to clients via Remote Desktop tools, providing timely fixes, and follow-up care.
- Installed security updates, and ensured antivirus protections were up to date.
- Developed troubleshooting checklists and educated clients on proper device care and maintenance.
- Resolved performance issues involving printers, monitors, drivers, and third-party applications.
- Conducted malware removals, OS installations, registry cleanups, and storage optimization.
Assembly Technician
Alto-Shaam
Menomonee Falls, WI
03.2023 - 05.2025
Education
Associate of Applied Science - Television And Video Production
Milwaukee Area Technical College
Milwaukee, WI06-2019
Skills
- Hardware & System Support: PC and Mac diagnostics, hardware upgrades, system builds, peripheral installation, virus removal, and BIOS configuration
- Operating Systems: Windows 10/11, macOS, Linux (basic), Chrome OS
- Software Applications: Microsoft 365 (Word, Excel, Outlook, Teams), Google Workspace, Zoom, Adobe Creative Cloud, and antivirus software
Accomplishments
- National Technical Honor Society
- Phi Theta Kappa Honor Society
Timeline
Assembly Technician
Alto-Shaam
03.2023 - 05.2025
Freelance IT Support Technician
Self-Employed
06.2018 - Current
Associate of Applied Science - Television And Video Production
Milwaukee Area Technical College
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